EDUARDO BOLANOS
Administration
Lauderhill,FL
Summary
Dynamic and results-driven professional with extensive experience at Carnival Cruise Lines, excelling in client interactions and customer assistance. Recognized for resolving complex issues and enhancing customer satisfaction in high-volume environments. Skilled in navigating multiple software applications while demonstrating patience and empathy, contributing to lasting client relationships.
Overview
5
5
years of professional experience
Work History
Guest Access Phone Agent
Carnival Cruise Lines
03.2022 - Current
- Service inbound calls related to mobility and various medical issues.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
- Received numerous commendations for exceptional performance in providing excellent phone support to clients.
- Navigate multiple software applications simultaneously to efficiently manage customer inquiries and provide accurate information.
- Ask probing and open-ended questions to determine reason for call.
Resolution Phone Agent
Carnival Cruise Lines
10.2019 - 07.2021
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
- Provided empathetic assistance to customers experiencing difficulties with products or services, offering solutions tailored to individual needs.
Skills
- Client interactions
- Customer assistance
- Patience and tolerance
- High volume environments
Languages
Spanish
Education
No Degree - Business Administration
Southern College
OrlandoTimeline
Guest Access Phone Agent
Carnival Cruise Lines
03.2022 - Current
Resolution Phone Agent
Carnival Cruise Lines
10.2019 - 07.2021
No Degree - Business Administration
Southern College
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