Michelle Torres
Rockaway,NJ
Overview
14
14
years of professional experience
Work History
Contact Center Representative III - Digital
TD Bank
Mount Laurel, NJ
03.2022 - Current
- Respond to customer inquiries through digital channels including chat, email, and secure messaging
- Provide accurate information regarding products, services, accounts, and company policies
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction
- Troubleshoot basic technical or account-related concerns
- Document customer interactions clearly and accurately in internal systems
- Escalate complex issues to appropriate departments when necessary
- Meet performance metrics such as response time, quality standards, and customer satisfaction goals.
Relationship Manager
Bank of America
Jersey City, NJ
11.2015 - 03.2022
- Excellent communication and listening skills.
- The ability to explain complex information clearly and simply.
- Good sales and negotiation skills.
- An interest in financial products and markets.
- Good mathematical and computer skills.
- Plenty of drive, initiative and motivation.
- An honest and trustworthy manner.
- Attention to detail.
- The ability to analyze and research information.
Financial Sales Consultant
PNC Bank
Hackensack, NJ
02.2014 - 11.2015
- Assist to open, document and process new accounts, administer all communication with existing and potential clients through calls, mails and letter writings.
- Monitor and respond to all clients questions on financial products and strategies.
- Coordinate with clients regularly and perform check on financial status.
- Prepare referrals for various business lines of company.
- Gather all information to develop strategy and provide support from all clients to meet financial targets.
- Analyze and recommend strategies to improve sales opportunities and monitor all customer loans.
Teller
Chase
Woodland Park, NJ
03.2012 - 02.2014
- Enter customers' transactions into computers.
- Process transactions such as term deposits.
- Monitor bank vaults to ensure cash balances are correct.
- Balance currency, coin, and checks in cash drawers at ends of shifts.
- Identify transaction mistakes when debits and credits do not balance.
Education
Business Administration And Management
Passaic County Community College
Paterson, NJTimeline
Contact Center Representative III - Digital
TD Bank
03.2022 - Current
Relationship Manager
Bank of America
11.2015 - 03.2022
Financial Sales Consultant
PNC Bank
02.2014 - 11.2015
Teller
Chase
03.2012 - 02.2014
Business Administration And Management
Passaic County Community College