Eduardo Casillas
1313 Old Highway 85- Trailer A., Bernalillo
Summary
Dynamic and results-driven professional with extensive experience in facilities maintenance and customer service. Proven ability to enhance operational efficiency and ensure OSHA compliance. Consistently delivering exceptional service and fostering client satisfaction. Offering blend of interpersonal skills and willingness to learn and grow within customer service roles. Delivers solid understanding of customer service principles and effective communication techniques. Ready to use and develop problem-solving and team-building skills.
Overview
12
12
years of professional experience
Work History
Commercial Maintenance Specialist
Self Employed Services
Rio Rancho, NM
09.2022 - Current
- Performed systematic inspections and maintenance on equipment, enhancing reliability and safety measures.
- Analyzed and addressed system malfunctions, significantly improving service dependability.
- Created comprehensive preventive maintenance schedules to ensure optimal performance and extend equipment lifespan.
- Conducted regular assessments of daily activities to guarantee adherence to OSHA regulations and maintain workspace cleanliness.
- Implemented effective solutions to problems, ensuring swift resolution while operating autonomously.
Handyman
Self Employed Services
Bernalillo, NM
05.2020 - 01.2024
- Executed general repairs and maintenance tasks for residential properties.
- Delivered exceptional customer service by actively addressing client concerns and articulating effective solutions.
- Executed essential landscaping duties, including mowing, snow plowing, gardening, weed removal, and lawn watering for a large facility. Assisted in maintaining the aesthetic and functional integrity of outdoor spaces. Supported team efforts in ensuring grounds were well-kept and presentable.
- Elevated property value for clients by executing professional landscaping and outdoor maintenance tasks.
- Cultivated positive customer interactions while upholding a professional company image.
- Managed execution of tasks while adhering to time and budget constraints.
Server/ Busser
The Range Cafe
Bernalillo, NM
10.2016 - 03.2020
- Facilitated a positive dining experience through effective communication and efficient service in a bustling restaurant atmosphere.
- Engaged with kitchen staff to streamline operations, ensuring prompt food preparation and delivery.
- Monitored and enforced health and safety standards to create a secure and hygienic environment for both customers and staff.
- Monitored and optimized sales metrics, customer feedback, and order fulfillment processes to consistently achieve performance objectives.
- Managed order placement, billing processes, and complimentary item distribution through POS system, enhancing operational efficiency.
- Implemented effective upselling strategies and maintained extensive knowledge of menu offerings to maximize revenue opportunities.
- Greeted guests warmly, setting a positive tone for their dining experience from the outset.
Retail Sales Associate, Department Manager
Walmart
Bernalillo, NM
06.2014 - 04.2019
- Guided customers in product selection and addressed inquiries to enhance overall satisfaction.
- Ensured cleanliness and organization of sales floor to optimize customer experience and product visibility.
- Acknowledged for strong work ethic, leading to swift advancement to managerial role in Sporting Goods Department.
- Conducted routine maintenance in automotive department to ensure vehicle reliability and performance.
- Collaborated with store leadership to execute new merchandising strategies aimed at optimizing product visibility.
- Engaged with customers to ensure satisfaction and foster loyalty.
- Supported customer interactions on sales floor to improve overall satisfaction and shopping experience.
- Drove sales success through strategic customer engagement and effective upselling techniques to enhance revenue growth.
- Facilitated effective customer interactions by maintaining a calm demeanor in challenging situations.
Education
High School Diploma -
Bernalillo High School
Bernalillo, NM05-2012
Skills
- Bilingual: Fluent in English & Spanish
- Results Driven
- Customer Service professional
- Vehicle maintenance
- Security systems
- First aid and CPR
- Fall protection
- Time management
- Reliable and punctual
- Landscaping maintenance
- Inventory management
- OSHA compliance
- Facilities maintenance
Timeline
Commercial Maintenance Specialist
Self Employed Services
09.2022 - Current
Handyman
Self Employed Services
05.2020 - 01.2024
Server/ Busser
The Range Cafe
10.2016 - 03.2020
Retail Sales Associate, Department Manager
Walmart
06.2014 - 04.2019
High School Diploma -
Bernalillo High School