Eduardo Castellanos
Aubrey,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
CBD Kratom
07.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager
CBD Kratom
09.2022 - 06.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reported issues to higher management with great detail.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Training Specialist
CBD Kratom
02.2022 - 08.2022
- Trained and mentored 5-10 new personnel hired to fulfill various roles.
- Documented participation and evaluated learning for each participant.
- Tracked students and instructors leaves, attendance, scores and overall performance in databases..
- Provided coaching and mentoring to employees.
Sales Associate
CBD Kratom
02.2021 - 09.2021
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Inventory Control Specialist
Culinary Institute Of America
02.2020 - 10.2020
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Uniform & Inventory Specialist
Culinary Institute Of America
02.2018 - 02.2020
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Stock Specialist
Culinary Institute Of America
02.2016 - 02.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Education
Associate of Science - Liberal Arts And General Studies
Dutchess Community College
Poughkeepsie, NY2016
High School Diploma -
Franklin D Roosevelt Senior High School
Hyde Park, NY09.2012
Skills
- Talent Recruitment
- Supply Ordering
- Employee Training
- Store Merchandising
- Report Generation
- Retail Inventory Management
- Shift Scheduling
- Team Development
- Customer Service Management
- Accurate Money Handling
- Bank and Safe Deposits
- Problem-Solving
- Leading Staff Meetings
- Advertising and Marketing
- Goals and Performance
- Leadership Development
- Delegating Work
- Staff Supervision
- Special Events
- Training and Mentoring
- Cash Management
- Inventory Control
- Multi-Tasking Strength
- Merchandising Knowledge
- Upselling and Cross-Selling
- Business Administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
CBD Kratom
07.2023 - Current
Assistant Store Manager
CBD Kratom
09.2022 - 06.2023
Training Specialist
CBD Kratom
02.2022 - 08.2022
Sales Associate
CBD Kratom
02.2021 - 09.2021
Inventory Control Specialist
Culinary Institute Of America
02.2020 - 10.2020
Uniform & Inventory Specialist
Culinary Institute Of America
02.2018 - 02.2020
Stock Specialist
Culinary Institute Of America
02.2016 - 02.2018
Associate of Science - Liberal Arts And General Studies
Dutchess Community College
High School Diploma -
Franklin D Roosevelt Senior High School
Similar Profiles
Sindra DejesusSindra Dejesus
Assistant Store Manager at CBD KratomAssistant Store Manager at CBD Kratom
Mykenzie ToddMykenzie Todd
Sales Associate/Customer Service Manager at Discount CBD/ Kratom HerbalSales Associate/Customer Service Manager at Discount CBD/ Kratom Herbal
Claudia RocheClaudia Roche
Assistant Manager at CBD KratomAssistant Manager at CBD Kratom
Arianna RussottoArianna Russotto
Assistant Store Manager at CBD KratomAssistant Store Manager at CBD Kratom
Rushik Reddy GangamRushik Reddy Gangam
Software Engineer - Remote at OptumSoftware Engineer - Remote at Optum