Eduardo Ceballos
EmblemHealth
Ridgewood
6
years of professional experience
Results-driven sales, account management, and customer service professional with experience in facilitated enrollment, healthcare, B2B/B2C sales, door-to-door sales, appointment setting, and closing. Proven ability to educate consumers, build lasting client relationships, manage customer accounts, and exceed sales goals through consultative selling. Skilled in CRM systems, objection handling, customer retention, and delivering exceptional customer experiences.
Work History
Facilitated Enrollment Agent
6 Months- Assist individuals and families with enrollment in Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans.
- Conduct eligibility screenings and complete accurate enrollment applications.
- Educate consumers on health insurance eligibility, benefits, and available coverage options.
- Ensure compliance with New York State and CMS regulations while safeguarding confidential client information.
- Provide renewals, account support, and ongoing customer service throughout the enrollment process.
- Maintain accurate records and client interactions using CRM and enrollment systems.
Customer Service, Sales & Account Management Specialist
1 Year 11 Months- Managed a portfolio of client accounts, serving as the primary point of contact.
- Educated clients on debt settlement programs and recommended customized solutions.
- Increased enrollments through consultative selling and effective objection handling.
- Maintained accurate client records, sales activity, and account updates using CRM systems.
- Collaborated with internal teams to ensure a seamless onboarding experience and ongoing client support.
Door-to-Door Sales Representative (Appointment Setter & Closer)
2 Years- Generated qualified leads through door-to-door prospecting and scheduled in-home consultations.
- Educated homeowners on the financial and environmental benefits of residential solar energy.
- Presented customized solar solutions and closed residential solar sales.
- Built strong customer relationships through consultative selling and effective communication.
- Tracked leads, follow-ups, and sales activity using CRM software.
B2B Sales & Account Manager
1 Year 10 Months- Managed a portfolio of business clients, selling internet, phone, and mobile solutions.
- Built long-term client relationships through renewals, upgrades, and account expansion opportunities.
- Developed customized telecommunications solutions to meet business needs.
- Consistently met and exceeded monthly sales and revenue goals.
Education
Associate of Applied Science - Liberal Arts
Skills
Facilitated Enrollment
Medicaid
Essential Plan
Child Health Plus & Qualified Health Plans
Account Management
Customer Relationship Management (CRM)
Customer Retention
B2B & B2C Sales
Consultative Selling
Door-to-Door Sales
Appointment Setting
Lead Generation & Qualification
Customer Service
Objection Handling
Microsoft Office (Word
Excel & PowerPoint)
Relationship Building
Strong Verbal & Written Communication
Timeline
Facilitated Enrollment Agent
EmblemHealth
01.2026 - CurrentRead More
Customer Service, Sales & Account Management Specialist
United Settlement
02.2024 - 01.2026Read More
Door-to-Door Sales Representative (Appointment Setter & Closer)
Trinity Solar
01.2022 - 01.2024Read More
B2B Sales & Account Manager
Optimum
03.2020 - 01.2022Read More
Nassau Community College
Associate of Applied Science from Liberal Arts
Read More