Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Eduardo Corrales

Hyattsville,MD

Summary

Proven leader in fast-paced retail environments, notably at McDonald's, Popeyes and Shake Shack where I enhanced customer satisfaction and streamlined operations. Expert in POS system operations and staff training, I significantly reduced wait times and improved team efficiency. My strong work ethic and customer assistance skills fostered a team-oriented atmosphere, boosting sales and ensuring compliance with safety protocols.

Overview

5
5
years of professional experience

Work History

Cashier Trainer

Shake Shack
11.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
  • Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
  • Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Cashier Supervisor

Popeyes
07.2022 - 05.2023
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
  • Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
  • Established strong rapport with customers, fostering loyalty and repeat business through exceptional service
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined check-out process, significantly reducing customer wait times by training staff on advanced POS systems.
  • Fostered team-oriented environment, encouraging collaboration and support among cashiers.

Cashier Manager

Mcdonalds
08.2019 - 12.2021
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.p
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.

Education

Eleanor Roosevelt High Schoo
Greenbelt, MD
05.2019

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Conflict Resolution
  • POS system operations
  • Staff Training

Languages

Spanish
Native or Bilingual

Timeline

Cashier Trainer

Shake Shack
11.2023 - Current

Cashier Supervisor

Popeyes
07.2022 - 05.2023

Cashier Manager

Mcdonalds
08.2019 - 12.2021

Eleanor Roosevelt High Schoo

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Eduardo Corrales