Eduardo Diaz
Laredo,TX
Summary
Experienced with route planning and customer engagement to optimize sales routes and maintain high customer satisfaction. Uses effective communication and problem-solving skills to address client needs and build long-term relationships. Track record of reliable performance and commitment to team success.
Overview
15
15
years of professional experience
Work History
Route Sales Representative
Frito-Lay
Laredo, TX
04.2016 - Current
- Managed daily route operations, ensuring timely delivery of products to clients.
- Built strong relationships with customers, enhancing client satisfaction and loyalty.
- Conducted inventory assessments, optimizing stock levels and reducing waste.
- Collaborated with team members to improve route efficiency and productivity.
- Trained new sales representatives on company policies and product knowledge.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented promotional strategies, increasing product visibility in stores.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Expanded client base by consistently seeking out new opportunities for sales growth.
Data Entry Clerk
Hinojosa calzado
Laredo, TX
02.2013 - 04.2016
- Processed high volumes of invoices and purchase orders with meticulous attention to detail.
- Utilized spreadsheet software to organize data sets for reporting and analysis purposes.
- Collaborated with team members to streamline data entry processes, improving overall workflow efficiency.
- Conducted regular audits of data entries, identifying discrepancies and implementing corrective measures.
- Trained new staff on best practices for data entry protocols and system usage.
- Developed standardized templates for data collection, facilitating faster processing times across departments.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created and maintained data entry logs to track data entry activities.
Customer Service Representative
Convergys
Laredo, TX
02.2011 - 02.2013
- Resolved customer inquiries efficiently through various channels, enhancing overall satisfaction.
- Utilized CRM software to track customer interactions and manage service requests.
- Implemented process improvements that streamlined call handling procedures.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Analyzed feedback data to identify trends and recommend service enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High school diploma -
Gateway Academy
Laredo, TX06.2009
Skills
- Sales goals
- Stock rotation
- Team support
- Route planning
- Product displays
- Route management
- Product promotion
- Account development
- Safe vehicle operation
- Merchandise sales
- Sales forecasting
- Vehicle maintenance
- Display building
- Stakeholder relations
- Client relations
- Product distribution
- Product presentation
- Sales development
Driving
Customer service
Computer literacy
Merchandising
Sales
Communication skills
Delivery driver experience
Languages
Spanish
Native or Bilingual
Timeline
Route Sales Representative
Frito-Lay
04.2016 - Current
Data Entry Clerk
Hinojosa calzado
02.2013 - 04.2016
Customer Service Representative
Convergys
02.2011 - 02.2013
High school diploma -
Gateway Academy