Eduardo Fernandez
Chicago,IL
Summary
Accomplished Manager of Operations and Server with a proven track record at McDonald's Restaurant, enhancing customer satisfaction and exceeding sales targets. Expert in safe food handling and exceptional customer service, demonstrating strong work ethic and multitasking abilities. Achieved significant improvements in team productivity and service quality through effective leadership and collaboration. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager of Operations
McDonald's Restaurant
06.2022 - 01.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Server
Fogo De Chao
04.2022 - 09.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Hinsdale Central
Hinsdale, IL05-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- High-volume dining
- Sales expertise
- Food safety understanding
- Sales Techniques
- Quality Control
- Table Bussing
- Suggestive Selling
- Order Management
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Texas Roadhouse
12.2023 - Current
Manager of Operations
McDonald's Restaurant
06.2022 - 01.2024
Server
Fogo De Chao
04.2022 - 09.2023
High School Diploma -
Hinsdale Central
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