Eduardo Franceschini

Pursued professional change in 2023, gaining position as support specialist within one of top companies in the US.

• Trained new staff on systems and customer interaction techniques.
• Documented customer feedback to enhance service quality.
• Assisted customers with inquiries via phone and email.
• Responded to customer emails and phone calls promptly, courteously, and professionally.
• Followed up with customers after issue resolution to ensure their satisfaction with the outcome.

Utilized sales background at car dealership to earn opportunity for ongoing engagement in customer care.

• Managed customer inquiries through phone and chat support channels.
• Documented customer interactions in the internal CRM system accurately.
• Assisted in training new staff on best practices and company policies.
• Ensured compliance with company standards in all customer service interactions.

After 3 years of experience in supermarket operations, decided to pursue career in sales and customer service.

• Evaluated customer credit histories prior to approving financing applications.
• Demonstrated strong knowledge of cars, features and benefits to customers.
• Analyzed competitor's prices, promotions, incentives and other offerings.
• Negotiated with customers on price, financing and trade-ins.
• Developed and executed strategies to improve new vehicle sales.

Transitioned from initial cashier position to trainer at age 18.

• Trained new cashiers on effective customer service techniques and procedures.
• Oversaw daily cash register operations to ensure smooth transactions.
• Monitored cashier compliance with company policies and procedures.
• Provided ongoing support to cashiers during peak hours for efficiency.