Eduardo Gallardo
San Diego,CA
Summary
Experienced with network administration, system security, and technical support. Utilizes advanced troubleshooting techniques to resolve IT issues efficiently. Knowledge of various operating systems, software applications, and hardware configurations to ensure seamless operations.
Overview
4
4
years of professional experience
Work History
IT Director
High Tech High Charter School
07.2024 - Current
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Customized and repaired technology based on staff requests.
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
IT Systems Manager II
High Tech High Charter School
01.2022 - 06.2024
- Assist and maintain Windows Servers in a Data Center
- Created and deploy windows images
- Created GPO for managing Windows devices
- Created technology school budget for school director
- All other responsibilities under IT systems Manager 1
IT Systems Manager I
High Tech High Charter School
01.2021 - 09.2022
- Collaboratively managed technology for elementary schools and high schools with 400+ students and 30+ staff per school
- Maintained a network of Windows Mac OS X laptops and workstations in a wired and wireless multi-user environment
- Managed user accounts via Active Directory and Google Apps
- Installed, troubleshot, and repaired desktops, laptops, peripherals (classroom accessories such as digital cameras and GoPros) and network printers
- Troubleshot AV equipment (projectors, audio receivers, video and still cameras)
- Maintained an inventory of all computer/electronics equipment
- Educated staff and students about IT policies and equipment/software usage
- Developed procedures and documentation to assist faculty, staff, & students to become more proficient with technology
Education
Bachelor of Arts - Business Administration – Concentration in Information Systems & Technology
California State University San Bernardino
San Bernardino, CA12.2023
Skills
- IT problem-solving
- Technical Support Management
- IT Budgeting
- IT Training and Development
- Network Administration
- IT operations management
- User Support
- Budget Administration
Timeline
IT Director
High Tech High Charter School
07.2024 - Current
IT Systems Manager II
High Tech High Charter School
01.2022 - 06.2024
IT Systems Manager I
High Tech High Charter School
01.2021 - 09.2022
Bachelor of Arts - Business Administration – Concentration in Information Systems & Technology
California State University San Bernardino
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