Summary
Overview
Work History
Education
Skills
PC Building
Languages
Timeline
Generic

Eduardo Garcia Ulloa

Grand Prairie

Summary

Versatile IT technician with strong troubleshooting and repair skills for faulty hardware. Efficiently installs new assets to ensure smooth business operations. Adaptable to rapidly changing work situations and adept at addressing employee needs. Consistently contributes to the success of technical operations and technological procedures, providing valuable support across the board.

Overview

6
6
years of professional experience

Work History

IT Technician/Ticketing Agent/Data Entry Clerk

Argus IT
02.2022 - Current
  • Set up and prepare mobile devices, computers, and tablets.
  • Managed technician assignments to ensure project timelines systems.
  • Experienced in handling JIRA ticketing systems.
  • Diagnosed hardware, software, and network issues.
  • Demonstrated expertise in managing inventory efficiently.
  • Skilled in configuring and imaging devices efficiently.
  • Configured and tested new software and hardware.
  • Dispatched equipment to customers on schedule.
  • Skilled in using Microsoft applications such as Word, Excel, and Outlook.

Warehouse Associate

Scooter's Coffee
06.2021 - 12.2021
  • Picking up a work order, picking the items it needed, stacking them correctly and wrap them with a forklift (I got trained on)
  • Shipping experience as well where needing to type in the address on the computer and printing out the shipping labels.

Warehouse Associate

Lifescience Logistics
12.2020 - 02.2021
  • Cycle counting pallets and make sure to put the right number in the system
  • Also counting what's inside the package and putting it back inside.

Maintenance

Cortland
08.2019 - 12.2020
  • Fixing/replacing items and appliances for the residents in the apartments
  • Creating work orders and typing on the computer for what the residents needed to get fixed
  • Closing the work orders and putting a completing date in the computer system
  • Responding to emails to other managers in the dfw area within the same company
  • Buying items to get it delivered to us and creating a spreadsheet with the estimated costs for my supervisor.

Education

High School Diploma -

Grand Prairie High School
06.2016

Skills

  • Desktop Technical Support
  • Application Installations
  • Help Desk Operations
  • Hardware Installation
  • Problem Solving
  • Remote Support
  • Ticketing

PC Building

Experience on building PC's

Languages

Spanish
Professional Working

Timeline

IT Technician/Ticketing Agent/Data Entry Clerk

Argus IT
02.2022 - Current

Warehouse Associate

Scooter's Coffee
06.2021 - 12.2021

Warehouse Associate

Lifescience Logistics
12.2020 - 02.2021

Maintenance

Cortland
08.2019 - 12.2020

High School Diploma -

Grand Prairie High School

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Eduardo Garcia Ulloa