Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Eduardo Gonzalez

Eduardo Gonzalez

miami

Summary

🌍 Globally Minded Business Analytics Student | Customer relationships Manager at Coulisse | Driven Learner with International Experience | Passionate About Growth, People & Possibilities 📊💬

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Coulisse Usa
05.2025 - Current
  • Deliver exceptional B2B customer support in a fast-paced logistics and distribution environment.
  • Manage customer accounts, process high-volume orders, and coordinate nationwide shipments to ensure accurate and timely delivery.
  • Serve as the primary point of contact for client communication, resolving issues with a proactive, solutions-oriented approach.
  • Collaborate with sales, logistics, and inventory teams to streamline the order-to-delivery process and enhance customer satisfaction.
  • Maintain detailed records of transactions and customer interactions, supporting data accuracy and operational transparency.
  • Leverage a multicultural background and global perspective to effectively serve a diverse clientele across regions.
  • Strengthened skills in CRM, logistics coordination, and multitasking under pressure while pursuing a degree in Business Analytics.

Warehouse Associate

Coulisse Usa
10.2024 - 04.2025
  • Unload shipping containers and verify incoming merchandise against packing lists to ensure accuracy and quality control.
  • Organize and create space for incoming inventory, optimizing warehouse layout to support efficient workflow.
  • Refill stock as needed by identifying low inventory levels and restocking shelves or storage areas promptly.
  • Maintain accurate inventory records through systematic labeling, sorting, and tracking of goods.
  • Collaborate with team members and supervisors to meet daily operational goals in a fast-paced environment.
  • Support overall warehouse organization and cleanliness to promote a safe and efficient workspace.
  • Communicate effectively with other departments to report discrepancies, coordinate tasks, and resolve inventory issues.

Team Member – Cashier & Customer Service

Papa John's
11.2023 - 12.2024
  • Provided front-line customer service, answering phone calls and assisting customers with orders in a fast-paced environment.
  • Handled cashier responsibilities, including processing payments, managing receipts, and balancing the register.
  • Prepared pizzas and other menu items following company recipes and food safety guidelines.
  • Received and organized deliveries, ensuring proper stock rotation and inventory placement.
  • Maintained cleanliness and organization of the kitchen and front-outhouse areas.
  • Contributed to team efforts by supporting coworkers during peak hours and ensuring high customer satisfaction.

Warehouse Logistics Operator

Euroenvio
01.2020 - 06.2022
  • Received, verified, and classified incoming merchandise with strong attention to detail, ensuring accuracy and proper handling.
  • Prepared documentation, packaged goods, and labeled shipments for air, ocean, and land freight in compliance with international shipping standards.
  • Consolidated freight and loaded containers efficiently, prioritizing safety and optimal space usage.
  • Monitored and reported dispatches, maintaining accurate ETA tracking and timely updates.
  • Coordinated daily with logistics partners and transport carriers to schedule and confirm merchandise pickups.
  • Managed shipping quotes and provided responsive customer service throughout the logistics process, addressing inquiries and resolving issues promptly.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
03-2026

High School Diploma -

J.C Bemudez Senior High School
Miami, FL
05-2024

Skills

  • Customer service
  • Microsoft Excel
  • Critical thinking
  • Data entry
  • Client relations
  • Microsoft Office Suite
  • Problem resolution
  • Relationship building

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Catalan
Full Professional

Interests

  • Data analytics & business intelligence
  • Stock market investing & financial trends
  • Global business strategy
  • Process optimization through technology
  • Consumer behavior & market insights

Timeline

Customer Service Representative

Coulisse Usa
05.2025 - Current

Warehouse Associate

Coulisse Usa
10.2024 - 04.2025

Team Member – Cashier & Customer Service

Papa John's
11.2023 - 12.2024

Warehouse Logistics Operator

Euroenvio
01.2020 - 06.2022

Associate of Arts - Business Administration

Miami Dade College

High School Diploma -

J.C Bemudez Senior High School

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