Eduardo Hernandez
Brownsville,TX
Summary
Customer service specialist with over 9 years of experience in sales, upselling, and problem resolution in high-volume environments, with a strong track record of improving customer satisfaction and retention through effective communication, teamwork, and attention to detail. Experienced in data security, cash handling, and maintaining high standards of service, compliance, and professionalism. U.S. Army Reserve Soldier serving as a Motor Transport Operator (88M), with foundational training through Basic Combat Training (BCT), developed discipline, adaptability, and the ability to perform under pressure in structured, mission-focused environments. Skilled in logistics support, vehicle operations, and teamwork in fast-paced settings, seeking a civilian role that values reliability, strong customer service skills, and operational efficiency.
Overview
11
11
years of professional experience
Work History
Military, Army Reserves
11.2025 - Current
- U.S. Army Reserve Soldier serving as a Motor Transport Operator (88M), with foundational training through Basic Combat Training (BCT), developed discipline, adaptability, and the ability to perform under pressure in structured, mission-focused environments. Skilled in logistics support, vehicle operations, and teamwork in fast-paced settings, seeking a civilian role that values reliability, strong customer service skills, and operational efficiency.
Crewmember
Burger Boy
San Antonio, Texas
03.2025 - 05.2025
- Operated as the first point of contact for customers.
- Responsible for providing positive customer experience through excellent service, cleanliness, and organization.
- Worked in a fast paced environment that required assisting other team members in different roles.
Front end cashier
Walmart
San Antonio, Texas
08.2024 - 11.2024
- Processed customer transactions with precision while managing cash drawer operations and maintaining store compliance standards.
- Streamlined checkout procedures and resolved customer concerns promptly to maintain efficient front-end operations.
- Coordinated with team members during peak hours to reduce wait times and enhance overall shopping experience.
INBOUND SALES REPRESENTATIVE
Spectrum
San Antonio, Texas
01.2024 - 01.2024
- Collaborated with departments to resolve issues, enhancing customer satisfaction and retention.
- Addressed customer complaints, escalating complex cases, improving service efficiency.
- Executed sales and upselling with system expertise, boosting revenue and client trust.
- Handled sensitive data with care, ensuring compliance and customer confidence.
- Balanced sales pitches with customer respect, fostering positive client relationships.
Waiter
Vermillion Restaurant
Brownsville, Texas
02.2015 - 10.2023
- Recommended food and drink pairings, boosting ticket sales and enhancing dining experience.
- Shared menu insights, aiding customers in making informed choices based on preferences.
- Executed opening and closing duties, ensuring seamless operations and team readiness.
- Resolved customer complaints diplomatically, maintaining high satisfaction and loyalty.
- Streamlined order processing through effective kitchen coordination, reducing wait times and enhancing guest satisfaction while maintaining exceptional service standards.
- Maintain order accuracy via clear communication with kitchen staff, earning customer praise.
ONLINE BANKING FRAUD ANALYST
Advanced Call Center Technologies
Harlingen, Texas
10.2020 - 01.2021
- Analyzed client accounts for fraud detection, improving security measures.
- Resolved fraudulent account issues, restoring client access efficiently.
- Communicated with clients to confirm transactions, enhancing trust.
- Documented suspicious activities, aiding in fraud prevention strategies.
- Conducted real-time fraud analysis on banking transactions, implemented security protocols, and resolved account access issues to protect client assets.
Education
General Studies
Texas Southmost College
Brownsville, TexasHigh school Diploma - undefined
Veterans Memorial Early College High School
Brownsville, Texas06-2015
Skills
- Customer Service (Experienced)
- Food Safety (Experienced)
- Sales (Experienced)
- Fraud Detection (Experienced)
- Cash Handling (Expert)
- Upselling (Expert)
- Problem Resolution (Expert)
- Security (Skillful)
- Bilingual (Expert)
- Data Security (Experienced)
- Multi-tasking (Expert)
- Communication (Expert)
LANGUAGES
English (Highly proficient)
Spanish (Highly proficient)
Timeline
Military, Army Reserves
11.2025 - Current
Crewmember
Burger Boy
03.2025 - 05.2025
Front end cashier
Walmart
08.2024 - 11.2024
INBOUND SALES REPRESENTATIVE
Spectrum
01.2024 - 01.2024
ONLINE BANKING FRAUD ANALYST
Advanced Call Center Technologies
10.2020 - 01.2021
Waiter
Vermillion Restaurant
02.2015 - 10.2023
High school Diploma - undefined
Veterans Memorial Early College High School
General Studies
Texas Southmost College