MELISSA CAMPOS
INDIO,US
Summary
Server assistant with 8+ years of experience in the hospitality industry, known for enhancing guest satisfaction through seamless service coordination and team collaboration. Skilled in floor plan management and training, with a strong focus on order accuracy and efficient dining area setup. Passionate about delivering exceptional dining experiences and eager to leverage expertise in a dynamic restaurant environment.
Overview
11
11
years of professional experience
Work History
Hostess
The Ritz-Carlton Hotel Company
Rancho Mirage, CA
08.2025 - Current
- Greeted guests warmly, ensuring a positive first impression and exceptional customer service experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Managed reservations efficiently, optimizing seating arrangements for maximum guest satisfaction.
- Coordinated with kitchen and wait staff to ensure seamless service delivery during peak hours.
- Trained new host staff on protocols, enhancing team performance and service consistency.
- Handled guest inquiries and concerns promptly, resolving issues to maintain guest loyalty.
SERVER ASSISTANT / HOSTESS
Nobu
04.2023 - Current
- Train new hosts to ensure adherence to corporate standards, enhancing guest satisfaction.
- Provide accurate information to guests, ensuring a seamless start to their dining experience.
- Coordinate with managers to address and fulfill guest requests efficiently.
- Prepare dining area and assist servers, maintaining cleanliness and readiness for service.
- Facilitate smooth service by refilling drinks and running orders, improving guest experience.
EXPO / FOOD RUNNER
Broken Yolk
09.2015 - 04.2024
- Ensure prompt food delivery and guest satisfaction, enhancing dining experience.
- Maintain order accuracy at the window, reducing errors and improving efficiency.
- Prepare and restock garnishes daily, supporting seamless kitchen operations.
- Streamlined food delivery processes, reducing wait times and enhancing guest experiences through efficient coordination with kitchen staff.
HOST / BANQUET SERVER
Fantasy Springs Resort Casino
10.2018 - 01.2023
- Welcomed guests, ensuring prompt seating and satisfaction.
- Managed seating plans for all meal services, optimizing flow.
- Utilized OpenTable app to enhance reservation efficiency.
- Facilitated seamless dining experiences, boosting guest retention.
- Collaborated with team to maintain high service standards.
Education
Diploma -
la quinta high school
Skills
- Customer Service (Experienced)
- Teamwork (Experienced)
- Food Delivery (Experienced)
- Order Accuracy (Experienced)
- Garnish Preparation
- Guest Greeting (Experienced)
- Table Assignment (Experienced)
- Floor Plan Management
- OpenTable App (Experienced)
- Training
- Communication
- Dining Area Setup
- Server Assistance (Experienced)
- Cleanliness Maintenance (Experienced)
- Drink Running (Experienced)
- Customer service
- Effective multitasking
- Phone etiquette
- Greeting guests
- Safe food handling
- Table bussing
Interests
Volunteering with special needs adults/children
Timeline
Hostess
The Ritz-Carlton Hotel Company
08.2025 - Current
SERVER ASSISTANT / HOSTESS
Nobu
04.2023 - Current
HOST / BANQUET SERVER
Fantasy Springs Resort Casino
10.2018 - 01.2023
EXPO / FOOD RUNNER
Broken Yolk
09.2015 - 04.2024
Diploma -
la quinta high school