Saray Diaz
Indio,CA
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
7
7
years of professional experience
Work History
Cashier/Hostess
Spotlight 29 Casino
Coachella, California
09.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Cashier
Marshalls
Indio, California
07.2024 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Ross Dress for Less
Sacramento, California
05.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Cleaned shelves, counters and tables to maintain organized store.
Barback
Sky river casino
Elk Grove, California
12.2022 - 04.2023
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Responded to customer requests promptly and professionally.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Checked ID's before serving alcoholic beverages to patrons.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Replenished bar glasses, garnishes and condiments.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Removed and disposed of bags from trash receptacles in and around bar area.
Server
El Rancho Restaurant
Sacramento, California
04.2022 - 11.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for next customers.
Cashier/Restaurant Hostess
Cache Creek Casino Resort
Davis, California
06.2019 - 03.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma -
Penn Foster
Cathedral City, CA04-2015
Skills
- Product Recommendations
- Returns processing
- Customer Service
- Drawer balancing
- ID Verification
- Customer Assistance
- Cash Register Operation
- Complex Problem-Solving
- Time management skills
- Liquor regulations and compliance
- Cleaning and sanitizing
Timeline
Cashier/Hostess
Spotlight 29 Casino
09.2024 - Current
Cashier
Marshalls
07.2024 - 10.2024
Sales Associate
Ross Dress for Less
05.2023 - 02.2024
Barback
Sky river casino
12.2022 - 04.2023
Server
El Rancho Restaurant
04.2022 - 11.2022
Cashier/Restaurant Hostess
Cache Creek Casino Resort
06.2019 - 03.2022
High School Diploma -
Penn Foster