Jada Hieserich
Indio,CA
Summary
Accomplished Waitress and Head Hostess with a proven track record at Granite City Food & Brewery, adept in guest service and reservation coordination. Leveraged exceptional communication and leadership skills to enhance dining experiences, achieving a significant increase in repeat business. Expert in high-volume dining management and restaurant software, ensuring seamless service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Head Hostess
Granite City Food & Brewery
04.2022 - 12.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Server
Granite City Food & Brewery
04.2022 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Neumanns Bar And Grill
05.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Head Hostess
Arnies Restaurant at The Royal Golf Club
07.2021 - 10.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Education
Esthetics
Century College
White Bear Lake, MNHigh School Diploma -
Park High School
Cottage Grove, MN06.2022
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Food station setup
- Safe food handling
- Dining area maintenance
- Table bussing
- Greeting and seating
- Restaurant software proficiency
- Reservation management
- Service prioritization
- High volume dining
- Buffet setup and takedown
- Strong leadership
- Interactive communication skills
- Effective multitasking
Languages
Spanish
Limited Working
Timeline
Server
Neumanns Bar And Grill
05.2024 - 07.2024
Head Hostess
Granite City Food & Brewery
04.2022 - 12.2024
Server
Granite City Food & Brewery
04.2022 - 12.2024
Head Hostess
Arnies Restaurant at The Royal Golf Club
07.2021 - 10.2022
Esthetics
Century College
High School Diploma -
Park High School
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