Summary
Overview
Work History
Skills
Timeline
Generic

Eduardo Hernandez Serrano

Summary

Results driven professional, with 8+ years of customer service and sales. My goals are to provide exceptional customer service to both Spanish and English speakers, and maximize sales in everything.

Overview

9
9
years of professional experience

Work History

Route Sales Representative

Imperial LLC
08.2023 - Current
  • Travel to accounts to restock and provide excellent customer service.
  • Upsell and optimize accounts for Maximum sales.
  • Provide exceptional customer service and resolve any issues.
  • Maintain inventory and keep inventory detailed.

Wireless Sales Specialist

AT&T
08.2020 - 08.2023
  • Provide excellent customer service and knowledge to customers.
  • Create a friendly and positive environment for customers.
  • Evaluated consumer wireless usage and detailed current promotions and services to fit needs.

Cell Phone Repair Specialist

Smartphone 911
08.2017 - 08.2020
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.

Skills

  • Written and oral communication skills
  • Upselling and cross selling
  • Bilingual
  • Time management
  • Very Reliable

Timeline

Route Sales Representative

Imperial LLC
08.2023 - Current

Wireless Sales Specialist

AT&T
08.2020 - 08.2023

Cell Phone Repair Specialist

Smartphone 911
08.2017 - 08.2020
Eduardo Hernandez Serrano