BENJAMIN LEVEQUE
Lakeport,CA
Summary
Results-oriented customer service representative skilled in customer relations, conflict resolution, and product promotion. Expertise in office management, sales, invoicing, and vendor negotiations. Strong communicator with a track record of enhancing customer satisfaction and brand reputation through dedicated service.
Overview
13
13
years of professional experience
Work History
Route Sales Representative
Frito Lay
Santa Rosa
11.2024 - Current
- Facilitated route sales, increasing customer engagement and satisfaction.
- Identified and resolved operational challenges to improve workflow.
- Managed check handling, ensuring timely transactions for improved customer service.
- Maintained inventory accountability, supporting accurate records and efficient operations.
- Maintained product integrity to enhance customer satisfaction.
- Conducted out-of-code checks in stores to ensure compliance with safety standards.
- Multiple account deliveries
- DOT certified with the state of California to operate fleet motor vehicles of various sizes
- Plangram resets inside of small format stores (gas stations, convenience stores, etc.) and Bulk stores (Supermarkets and other bigger chains)
Owner/Operator/Musician
Seventh Sun Records LLC
Santa Rosa, CA
01.2016 - Current
- Managed multiple musical projects from contract negotiation to album distribution, ensuring timely delivery and quality standards.
- Promoted and booked bands at local venues, enhancing local music scene engagement and audience reach.
- Create artist marketing and sales on all social media platforms.
- Demonstrated management skills by organizing events and maintaining meticulous attention to detail.
Assistant Store Manager
Pet Food Express
San Anselmo, CA
12.2023 - 11.2024
- Achieved/exceeded sales goals through effective planograms and visual merchandise resets.
- Assisted store manager with sales planning, expense control, and recruiting and developing high-performing employees.
- Monitor daily operations and manage loss prevention.
- Provide high standards of customer service and team development.
- Consulted with customers on nutritional and health-based pet needs.
- Act as liaison with customers and visiting veterinarians, dog trainers, and Humane Society of Marin Adoption.
- Ensured pet wash area was sanitary and well-organized.
Case Manager/Resolution Specialist/Quality Associate (Internal Affairs)
Veteran Benefits Guide
Las Vegas, NV
08.2022 - 12.2023
- Managed over 3000 veteran health cases, identified and addressed issues pertaining to VA disability benefits, following HIPAA.
- Resolved VA disability benefit issues by analyzing medical documentation, facilitating service recovery for veterans through emails and virtual meetings.
- Performed daily quality assurance reviews and auditing of the work of case managers, intake specialists, and underwriters. Audit for integrity, compliance, and accuracy of documentation and telecommunication before submitting files for VA consideration.
- Project management for over one hundred Case Managers, Underwriters and Service Resolutions Specialists
- Targeted and exceeded performance goals to enhance team productivity.
- Utilized medical terminology to accurately interpret and process health-related documents.
- Conducted audits and developed CRM software, streamlining cross-departmental processes.
Account Sales Manager
RedBull Distribution
Ukiah, CA
01.2021 - 01.2022
- Surpassed sales targets by implementing targeted strategies that addressed customer needs and market trends.
- Managed over 30 accounts, providing market insights, customer service, and strategic business solutions, while maximizing distribution and securing high-value retail space.
- Oversaw inventory management, merchandising, product promotions, and new business development to enhance overall sales performance.
Assistant Store Manager
BIG LOTS!
Santa Rosa, CA
01.2019 - 01.2021
- Lead, directed, and actively participated in all customer-facing and service aspects of the store, including the support of front-end operations such as cash handling, in-store audits, truck and freight operations, and adhered to all OSHA regulations.
- Acted as Manager on Duty: managed daily opening and closing operations, provided leadership to floor associates, and maintained store, merchandising, and customer service standards.
- Managed associate staffing, training, payroll, and scheduling to ensure optimal store performance.
- Coordinated staffing efforts, including recruiting, interviewing, hiring, and training associates; administered disciplinary actions in partnership with store leadership per company guidelines.
- Focused on customer satisfaction by resolving issues efficiently. by resolving issues promptly and effectively.
Store Manager in Training
Leslie's Pool Supply
Santa Rosa, CA
01.2018 - 01.2019
- Cash handling, pool supply repair, Facilitated product sales to customers, warranty sales, Managed incoming and outgoing freight logistics to ensure timely product availability, Performed routine maintenance on equipment, Conducted daily analysis of sales data to inform customer service strategies.
Technology Supervisor
Staples
Fremont, CA
01.2017 - 01.2018
- Monitored inventory levels to minimize loss.
Merchandise Inventory Lead (Assistant Manager)
PetSmart
Rohnert Park, CA
01.2016 - 01.2017
- Store Lead, problem solving, cash handling, customer service, Certified to operate powered industrial trucks safely, Shrink inventory, planograms, Manager on duty (supervised up to 10 employees)
District Manager/Operations Director
Star Guitars
Santa Rosa, CA
01.2015 - 01.2016
- Pioneered and designed all layaway plans, business modules, sales, pricing and audits for the company operational structure. Artist relations, sales and marketing, instrument repair and maintenance, customer service, company account manager for music merchandisers and contracts.
Guitar Sales Representative/Store Manager
Music Biz
Santa Rosa, CA
01.2014 - 01.2015
- Comprehensive understanding of electric and acoustic guitars and amplification equipment. Demonstrated passion for music and sales with a personal and educated demeanor. Exceptional active listening, communication, time management, and customer service, problem solving skills.
Education
Business Management, Radiation Technology
Santa Rosa Junior College
01-2024
High School Diploma -
Santa Rosa High School
Santa Rosa, CSkills
- Proficient with Microsoft Word, Excel, and other MS Office programs
- Proficient with IOS and Android products
- Proficient with Pre-Sonus Studio One 4 and Pre-sonus products
- Proficient with CRM - Customer Relationship Management Software
- Proficient with POS - Point of Sale System
- Strong analysis and data collection
- Proficient Escalation Specialist and conflict resolution, Project Management, Adaptability to work processes and situation
- Diverse team strategist
- Excellent at time management, multitasking, and problem solving
- Remarkable oral and written communication skills at all levels
- High-quality customer service, team building, leadership, public relations, and marketing
- Type 80 words per minute
- Strong in data entry
- Medical Terminology
- OSHA Standards and Safety
- HIPAA Compliance and Patient Privacy
MUSIC ACCOLADES
- Unveil the Strength (2023) Lead Guitar
- Supergroup of ex members of Five Finger Death Punch, Twin Method, etc.
- Major streaming songs include: "Hell's Never Over", "Foundations", "Vengeance and Misery"
- Released first solo album: "Carving Insanity" August 27th,2021
- Currently Endorsed by:
- -Chapman Guitars (since 2023)
- -Carrigan Pickups (since 2024)
- -GHS Strings(since 2020)
- -Rocktron USA (Since 2020)
- -Intune Guitar Picks (Since 2020)
- Previous Endorsements:
- -KHDK electronics (2018-2019)
- -Covenant Cables (2017-2019)
- -Sheptone Pickups (2019-2020)
- -Randall Guitar Amplifiers(2019-2020)
- -ESP Guitars (2017-2020)
Timeline
Route Sales Representative
Frito Lay
11.2024 - Current
Assistant Store Manager
Pet Food Express
12.2023 - 11.2024
Case Manager/Resolution Specialist/Quality Associate (Internal Affairs)
Veteran Benefits Guide
08.2022 - 12.2023
Account Sales Manager
RedBull Distribution
01.2021 - 01.2022
Assistant Store Manager
BIG LOTS!
01.2019 - 01.2021
Store Manager in Training
Leslie's Pool Supply
01.2018 - 01.2019
Technology Supervisor
Staples
01.2017 - 01.2018
Owner/Operator/Musician
Seventh Sun Records LLC
01.2016 - Current
Merchandise Inventory Lead (Assistant Manager)
PetSmart
01.2016 - 01.2017
District Manager/Operations Director
Star Guitars
01.2015 - 01.2016
Guitar Sales Representative/Store Manager
Music Biz
01.2014 - 01.2015
Business Management, Radiation Technology
Santa Rosa Junior College
High School Diploma -
Santa Rosa High School