Iliana Caballero
Reno
Summary
Compassionate Medical Assistant skilled in patient care, phlebotomy techniques, and medical administration. Committed to enhancing patient experiences through attention to detail and strong customer service.
Overview
12
12
years of professional experience
Work History
Medical Asistant/Phlebotomist
AFC Urgent Care
Sparks
12.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Prepared examination rooms, ensuring cleanliness and organization to facilitate efficient patient care.
- Collected and documented patient medical histories accurately.
- Administered medications per healthcare professional guidelines, enhancing patient treatment adherence.
- Maintained inventory of medical supplies and ordered when necessary.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected blood samples using sterile techniques, ensuring accuracy and safety for diagnostic purposes.
Medical Assistant
Saint Marys's
Reno
08.2023 - 04.2024
- Supported healthcare providers during patient examinations and procedures to enhance care delivery.
- Prepared examination rooms and ensured proper sanitation protocols were followed.
- Informed patients about medication usage and post-care instructions to ensure understanding and compliance.
- Maintained examination rooms by ensuring cleanliness and proper supply levels, facilitating smooth patient flow.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments under physician supervision.
Phlebotomist
Renown Regional Medical Center
Reno
04.2022 - 05.2023
- Collected blood samples from patients following safety and hygiene protocols.
- Maintained inventory of phlebotomy supplies and equipment to ensure availability for patient care.
- Educated patients on blood draw process to enhance comfort and cooperation during procedures.
- Collaborated with healthcare teams to streamline patient care coordination.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
Intake Receptionist
Urology Nevada
Reno
09.2019 - 12.2019
- Coordinated appointment scheduling for new and returning patients, ensuring efficient use of clinic resources.
- Maintained accurate records in electronic health record systems.
- Answered and logged incoming inquiries via phone, fax and email.
- Conducted initial intake interviews to gather comprehensive client information, facilitating accurate assessments and effective follow-up.
- Processed paperwork and secured confidential information, maintaining compliance with privacy regulations.
Intake Receptionist
Sain't Mary's
Reno
06.2018 - 07.2019
- Greeted patients and visitors warmly to foster a welcoming environment.
- Managed appointment scheduling through electronic health record systems to ensure timely patient access.
- Answered incoming calls promptly, addressing inquiries and directing calls to appropriate personnel.
- Provided administrative support for the intake department, such as filing, photocopying and data entry.
- Answered incoming calls in a professional manner and transferred them to the relevant personnel.
cashier
McDonald's
Reno
02.2017 - 08.2017
- Operated cash register and processed customer transactions, ensuring accuracy and speed.
- Assisted customers with menu selections and special requests.
- Prepared food items according to McDonald's standards and procedures.
- Resolved customer inquiries and concerns, enhancing customer satisfaction.
- Supported training of new cashiers on operational procedures.
- Executed management directives to support team operations and improve workflow.
cashier
Kentucky Fried Chicken
Reno
06.2014 - 08.2017
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Responded to customer inquiries, delivering information on store procedures and policies to enhance customer understanding.
- Ensured clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks to promote a positive shopping experience.
- Provided assistance to customers over the phone regarding store operations, product information, and order placement, facilitating efficient service.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Certified Laboratory Assistant - Phlebotomist
Truckee Meadows Community College
Reno, NV04-2022
Certified Medical Assistant - Medical Assistant
Milan Institute
Reno, NV06-2016
High School Diploma -
Procter Hug High School
Reno, NV06-2011
Skills
- Phlebotomy techniques
- Specimens collection and processing
- Injection administration
- Patient care
- Vital signs assessment
- Electronic health records
- Medical office administration
- Medical administration
- Appointment scheduling
- Insurance claims
- Sterile technique
- CPR
Timeline
Medical Asistant/Phlebotomist
AFC Urgent Care
12.2025 - Current
Medical Assistant
Saint Marys's
08.2023 - 04.2024
Phlebotomist
Renown Regional Medical Center
04.2022 - 05.2023
Intake Receptionist
Urology Nevada
09.2019 - 12.2019
Intake Receptionist
Sain't Mary's
06.2018 - 07.2019
cashier
McDonald's
02.2017 - 08.2017
cashier
Kentucky Fried Chicken
06.2014 - 08.2017
Certified Laboratory Assistant - Phlebotomist
Truckee Meadows Community College
Certified Medical Assistant - Medical Assistant
Milan Institute
High School Diploma -
Procter Hug High School