Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Eduardo Lopez

Pahokee

Summary

Dynamic Customer Support Specialist with a proven track record at Locks Co., excelling in problem-solving and complaint handling. Cultivated strong client relationships, driving repeat business and enhancing satisfaction through effective CRM software utilization and empathetic communication. Recognized for resolving complex issues promptly, ensuring exceptional service quality and customer loyalty. Concise and easy to understand techinical support.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Locks Co.
02.1987 - 10.2020
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

High School Diploma -

Hialeah High School, Hialeah, FL
09-1983

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software

Certification

  • Yellow Belt Six Sigma Certified

Languages

Spanish
Full Professional

Timeline

Customer Support Specialist - Locks Co.
02.1987 - 10.2020
Hialeah High School - High School Diploma,

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Eduardo Lopez