Eduardo Lozano

Costumer Service

Passaic,NJ

Summary

A highly motivated and bilingual customer service professional with 7 years of experience in shredding client documents and providing exceptional customer service in both office and client locations. Possesses basic computer literacy skills and is currently enrolled in a NJIT cybersecurity bootcamp to further enhance skills.

Overview

years of professional experience

years of post-secondary education

Work History

Client Service Security

Ids Autoshred

Passaic, NJ

07.2015 - 08.2022

Provided customer service to clients in both office and client locations.
Assisted in the training of new employees.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Established performance and service goals and held associates accountable for individual performance.
Performed duties and provided service in accordance with established operating procedures and company policies.
Utilized basic computer literacy skills to enter data and generate reports.

Education

GED -

Bergen Community College

Paramus, NJ

01.2018 - 06.2023

Skills

Customer service

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Timeline