Eduardo Magaña

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
• Ensured compliance with all regulatory requirements, avoiding penalties and fines.
• Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Assisted in recruiting, hiring and training of team members.

Directly responsible for applying strong communication, relationship building, and customer service skills to provide a high level of dedicated support to Government, Medical, and Education accounts in accordance with the CALNET contract. Strengthened business relationships with clients through proactive customer outreach and maintained positive working relationships with peers and management enabling to meet and exceed team goals.

• Effectively performed as lead throughout the CALNET 2 & 3 contract conversion by assisting management team in the process, implementation, and project delivery to ensure a seamless/positive experience for the customer.
• Delivered ERATE support to customers by providing assistance/support for billing related inquiries concerning funding. As necessary, collaborated directly with the ERATE center to facilitate the process for the customer.
• Assisted account executives and account teams with contract implementation by providing recommendations, information, and support required to quickly resolve various issues and problems from a billing point of view.
• Served as management relief by supervising, coaching, and leading a team of 20 billing representatives. Facilitated a productive, constructive, and motivating work environment that encouraged positive performance and results.
• Identified opportunities to provide additional support including leading a CALNET 2 Misapplied Payments Project with the goal of finding misapplied payments on all CALNET accounts and applying them correctly.