Experienced with supervising line service operations, ensuring smooth and efficient processes. Utilizes strong leadership and problem-solving skills to manage and support team performance. Track record of maintaining safety protocols and high standards in service delivery.
Overview
9
9
years of professional experience
Work History
Line Service Supervisor
Global Aviation
10.2023 - Current
Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
Trained new hires on line service technician procedures, contributing to the overall success of the team.
Delivered comprehensive aircraft detailing services to our tenants ensuring each tenant received a tailored service according to their unique needs.
Enhanced aircraft appearance by thoroughly cleaning interior and exterior surfaces.
Automotive Detailer /Lot Attendant Manager
Mercedes-Benz of Wilsonville
04.2021 - 09.2023
Washed, waxed, and buffed vehicle bodies for professional shine.
Collaborated with team members to ensure consistent quality and timely completion of tasks.
Improved customer satisfaction by providing thorough interior and exterior detailing services.
Actively sought opportunities for process improvements within the lot, resulting in increased efficiency and customer satisfaction.
Managed daily operations, scheduling, and oversight of a team of lot attendants to ensure top-notch service delivery.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Automotive Detailer
Mercedes-Benz of Portland
03.2018 - 05.2021
Washed, waxed, and buffed vehicle bodies for professional shine.
Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Improved customer satisfaction by providing thorough interior and exterior detailing services.
Maintained a clean and organized work environment for efficient detailing processes.
Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
Expanded professional knowledge through continuous training on industry trends, techniques, and best practices in automotive detailing.
Automotive Detailer
Lexus of Portland
11.2015 - 02.2018
Washed, waxed, and buffed vehicle bodies for professional shine.
Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Improved customer satisfaction by providing thorough interior and exterior detailing services.
Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Education
High School Diploma -
Forest Grove High School
Forest Grove
Skills
Creative Solutions
Project Requirements
Automotive detailing
Waxing and sealing
Interior and Exterior Cleaning
Business Operations
Customer Needs Assessments
Customer Service Excellence
Attention to detail
Towing operations
Aviation operations
Crew coordination
Timeline
Line Service Supervisor
Global Aviation
10.2023 - Current
Automotive Detailer /Lot Attendant Manager
Mercedes-Benz of Wilsonville
04.2021 - 09.2023
Automotive Detailer
Mercedes-Benz of Portland
03.2018 - 05.2021
Automotive Detailer
Lexus of Portland
11.2015 - 02.2018
High School Diploma -
Forest Grove High School
Similar Profiles
Sean Michael PerezSean Michael Perez
Ramp Agent at Global AviationRamp Agent at Global Aviation