Summary
Overview
Work History
Education
Skills
Timeline
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Eduardo Olvera

Forest Grove,OR

Summary

Experienced with supervising line service operations, ensuring smooth and efficient processes. Utilizes strong leadership and problem-solving skills to manage and support team performance. Track record of maintaining safety protocols and high standards in service delivery.

Overview

9
9
years of professional experience

Work History

Line Service Supervisor

Global Aviation
10.2023 - Current
  • Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
  • Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
  • Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
  • Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
  • Trained new hires on line service technician procedures, contributing to the overall success of the team.
  • Delivered comprehensive aircraft detailing services to our tenants ensuring each tenant received a tailored service according to their unique needs.
  • Enhanced aircraft appearance by thoroughly cleaning interior and exterior surfaces.

Automotive Detailer /Lot Attendant Manager

Mercedes-Benz of Wilsonville
04.2021 - 09.2023
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collaborated with team members to ensure consistent quality and timely completion of tasks.
  • Improved customer satisfaction by providing thorough interior and exterior detailing services.
  • Actively sought opportunities for process improvements within the lot, resulting in increased efficiency and customer satisfaction.
  • Managed daily operations, scheduling, and oversight of a team of lot attendants to ensure top-notch service delivery.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Automotive Detailer

Mercedes-Benz of Portland
03.2018 - 05.2021
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Improved customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized work environment for efficient detailing processes.
  • Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
  • Expanded professional knowledge through continuous training on industry trends, techniques, and best practices in automotive detailing.

Automotive Detailer

Lexus of Portland
11.2015 - 02.2018
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Improved customer satisfaction by providing thorough interior and exterior detailing services.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.

Education

High School Diploma -

Forest Grove High School
Forest Grove

Skills

  • Creative Solutions
  • Project Requirements
  • Automotive detailing
  • Waxing and sealing
  • Interior and Exterior Cleaning
  • Business Operations
  • Customer Needs Assessments
  • Customer Service Excellence
  • Attention to detail
  • Towing operations
  • Aviation operations
  • Crew coordination

Timeline

Line Service Supervisor

Global Aviation
10.2023 - Current

Automotive Detailer /Lot Attendant Manager

Mercedes-Benz of Wilsonville
04.2021 - 09.2023

Automotive Detailer

Mercedes-Benz of Portland
03.2018 - 05.2021

Automotive Detailer

Lexus of Portland
11.2015 - 02.2018

High School Diploma -

Forest Grove High School

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Eduardo Olvera