Eduardo Olvera
Forest Grove,OR
Summary
Experienced with supervising line service operations, ensuring smooth and efficient processes. Utilizes strong leadership and problem-solving skills to manage and support team performance. Track record of maintaining safety protocols and high standards in service delivery.
Overview
9
9
years of professional experience
Work History
Line Service Supervisor
Global Aviation
10.2023 - Current
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Trained new hires on line service technician procedures, contributing to the overall success of the team.
- Delivered comprehensive aircraft detailing services to our tenants ensuring each tenant received a tailored service according to their unique needs.
- Enhanced aircraft appearance by thoroughly cleaning interior and exterior surfaces.
Automotive Detailer /Lot Attendant Manager
Mercedes-Benz of Wilsonville
04.2021 - 09.2023
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Actively sought opportunities for process improvements within the lot, resulting in increased efficiency and customer satisfaction.
- Managed daily operations, scheduling, and oversight of a team of lot attendants to ensure top-notch service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Automotive Detailer
Mercedes-Benz of Portland
03.2018 - 05.2021
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized work environment for efficient detailing processes.
- Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
- Expanded professional knowledge through continuous training on industry trends, techniques, and best practices in automotive detailing.
Automotive Detailer
Lexus of Portland
11.2015 - 02.2018
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Education
High School Diploma -
Forest Grove High School
Forest GroveSkills
- Creative Solutions
- Project Requirements
- Automotive detailing
- Waxing and sealing
- Interior and Exterior Cleaning
- Business Operations
- Customer Needs Assessments
- Customer Service Excellence
- Attention to detail
- Towing operations
- Aviation operations
- Crew coordination
Timeline
Line Service Supervisor
Global Aviation
10.2023 - Current
Automotive Detailer /Lot Attendant Manager
Mercedes-Benz of Wilsonville
04.2021 - 09.2023
Automotive Detailer
Mercedes-Benz of Portland
03.2018 - 05.2021
Automotive Detailer
Lexus of Portland
11.2015 - 02.2018
High School Diploma -
Forest Grove High School
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