Eduardo Pantoja
Lawrenceville,GA
Summary
Dynamic professional with extensive experience in customer service and problem-solving, honed at Oreilly Auto Parts. Proven track record in enhancing operational efficiency and fostering strong client relationships. Skilled in fluid checks and committed to delivering dependable service, ensuring customer satisfaction and loyalty in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Lube Technician
Self Employed Services
05.2026 - Current
- Performed oil changes and fluid replacements on diverse vehicle types.
- Diagnosed and addressed basic mechanical issues to promote vehicle performance.
- Maintained clean and organized workspaces to boost operational efficiency.
- Assisted customers in choosing suitable lubricants based on vehicle requirements.
- Built strong client relationships through dependable service and clear communication.
- Executed oil and filter changes in customer vehicles, disposing of used oil responsibly.
- Topped off engine fluids to lubricate, protect, and cool engines.
- Kept shop areas tidy and free from safety hazards.
- Welcomed customers and provided information on oil changes and additional services.
Assistant Store Manager
Oreilly Auto Pats
Duluth, GA
10.2025 - 07.2026
- Aided in onboarding new team members regarding operational processes and customer service expectations.
- Supported inventory management to maintain optimal stock levels and facilitate product turnover.
- Worked with store manager to develop promotional initiatives that increased customer interaction.
- Observed daily sales patterns to provide insights for staffing and inventory management decisions.
- Assisted in enhancing checkout efficiency to accelerate transaction processing and improve customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
Shift Supervisor
Chick-fil-A
Lawrenceville, GA
09.2022 - 10.2025
- Assisted in managing team operations to support timely service delivery and uphold quality standards.
- Guided new employees through operational procedures and customer service practices.
- Addressed customer complaints promptly to maintain high satisfaction levels.
- Coordinated staff schedules to optimize labor costs while fulfilling staffing requirements.
- Performed periodic performance reviews to offer constructive feedback for employee growth.
- Boosted team efficiency by introducing effective shift planning and task delegation.
- Facilitated seamless operations during peak times by managing resources and staff allocation effectively.
Sales Associate
Walmart
Lawrenceville, GA
06.2022 - 10.2022
- Assisted customers with product inquiries and purchasing decisions.
- Provided exceptional customer service, addressing concerns promptly and effectively.
- Collaborated with team members to ensure stock availability and replenishment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Discovery HighSchool
1335 Old Norcross Rd Lawrenceville, GA 30046 Unit05.2024
High School Diploma -
Maxwell Highschool of Technology
990 McElvaney Ln Lawrenceville, GA 30044 United S05.2024
Skills
Customer service
Dependable and responsible
Problem-solving
Fluid checks
Languages
Spanish
Native or Bilingual
Timeline
Lube Technician
Self Employed Services
05.2026 - Current
Assistant Store Manager
Oreilly Auto Pats
10.2025 - 07.2026
Shift Supervisor
Chick-fil-A
09.2022 - 10.2025
Sales Associate
Walmart
06.2022 - 10.2022
High School Diploma -
Discovery HighSchool
High School Diploma -
Maxwell Highschool of Technology