Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Overview
14
14
years of professional experience
Work History
Terminal Manager
ENERGY TRANSPORT LOGISTICS
Laredo, TX
04.2021 - Current
Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
Ensured compliance with local, state, federal, and international laws governing maritime transportation.
Analyzed data related to customer trends and employee productivity in order to identify areas for improvement.
Performed functions with required repeated bending, standing and reaching.
Monitored customer satisfaction levels through regular surveys and feedback sessions.
Assisted in developing budgets for each department within the terminal facility.
Consistently met company and department objectives within budget and time constraints.
Managed daily operations of the terminal, including staff scheduling and inventory management.
Facilitated dispatch support to manage emergencies while supporting operational efficiency.
Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
Supervised worker efficiency and rectified issues with performance.
Directed day-to-day warehouse activities and set long-term goals.
Collaborated with regional dispatch centers to coordinate dispatch of company transport drivers and common carriers to affect maximum efficiency and savings on deliveries.
Account Manager
CH ROBINSON INTERNATIONAL
Laredo, Texas
01.2015 - 12.2020
Monitored competitor activities in order to stay ahead of the competition.
Maintained accurate records of all customer interactions in the CRM system.
Utilized CRM tools to track client interactions, sales opportunities, and account history.
Negotiated contracts with clients to maximize profitability.
Ensured compliance with industry regulations when dealing with clients.
Conducted market research to identify selling possibilities and evaluate customer needs.
Prepared monthly financial statements for each account.
Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
Export Account Executive
GONZALEZ DE CASTILLA
Laredo, Texas
12.2010 - 01.2015
Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Estimated freight and postal rates to track shipment costs and weights.
Managed inventory levels by tracking stock movements across multiple locations worldwide.
Conducted inventories and updated database to reflect accurate cargo information.
Retrieved stored items and traced lost shipments, when necessary.
Assisted customers with any questions or concerns that arose during the import and export process.
Education
Bachelor of Engineering - Quality And Production
Instituto Tecnologico
Nuevo Laredo
12-2010
Skills
Safe transportation
Transportation planning
Warehouse management
Dispatch
Load planning
Team supervision
Operations management
Policy enforcement
Languages
Spanish
Professional
English
Professional
Timeline
Terminal Manager
ENERGY TRANSPORT LOGISTICS
04.2021 - Current
Account Manager
CH ROBINSON INTERNATIONAL
01.2015 - 12.2020
Export Account Executive
GONZALEZ DE CASTILLA
12.2010 - 01.2015
Bachelor of Engineering - Quality And Production
Instituto Tecnologico
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