Eduardo Rivas

Experienced IT Specialist with five years of experience for large-scale companies. Adept at implementing effective IT processes and procedures, and cross-functional teams, to deliver technology solutions that drive business growth.

• Developed and implemented technology strategies that aligned with business goals, resulting in improved processes, increased efficiency, reduced costs, and a competitive advantage in the industry.
• Implemented security fixes, operating system patches and antivirus software.
• Configured servers, routers and switches to prepare for deployment throughout organization.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Implemented security measures such as antivirus software updates and patches for system vulnerabilities.
• Tracked IT assets through asset management tools, like MobileIron or Asset Tiger.
• Resolved and maintained workstation issues related to upgrades, software and hardware failures.
• Maintained an inventory of IT equipment and software licenses.
• Developed policies and procedures to verify information system reliability and accessibility and prevent and defend against unauthorized access to systems and networks.
• Developed training materials and procedures or trained users in proper use of hardware or software.
• Created user accounts within Active Directory and granted appropriate permissions to access resources.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Oversaw daily performance of computer systems.
• Provided technical support to users via phone, email, or in-person visits.
• Managed and updated spreadsheets to oversee licensing, device inventory, cost, and usage, contributing to cost reduction and resource optimization.
• Provided on-site technical support nationwide to set up and verify systems, network, and hardware for customers.
• Traveled nationwide to ensure proper setup of systems, networks, and hardware for new and existing customers.
• Utilized multiple Help Desk ticketing systems to maintain and enhance customer and end user satisfaction.

• Managed inventory for one of eBay's largest sellers, ensuring all hardware such as tablets, computers, laptops, printers, and servers were serviced and troubleshooted before listing online for sale.
• Managed hundreds of online listings, and provided support to existing and future customers.
• Refurbished new inventory, tested for functionality, and performed necessary repairs.
• Captured high-quality images of equipment for online listings.

• Provided local computer repair services, ensuring efficient and reliable solutions.
• Designed and assembled custom computers tailored to specific customer requirements and budget.
• Recommended hardware and software acquisitions to help customers assess needs and justify equipment and services.