Jacob Ukiwo
Atlanta,GA
Summary
Dynamic IT Technician with a robust background in end-user support and virtualization technologies, honed at Township Technology and in diverse roles including the US Army. Excelled in enhancing system performance and user satisfaction, demonstrating exceptional problem-solving and customer service skills. Proven track record of improving operational efficiency, with a focus on IT documentation and application support.
Overview
8
8
years of professional experience
Work History
Information Technology Technician
Township Technology
Jonesboro, GA
09.2022 - 12.2024
- Troubleshot and replaced hardware components, hard drives, memory and network cards.
- Resolved user inquiries regarding computer software or hardware operation.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Oversaw daily performance of computer systems.
- Provided technical support to users via phone, email, or in-person visits.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Combat Engineer
US Army
Fort Stewart, GA
05.2019 - 08.2022
- Provided precision to carry out increasingly complex missions.
- Assisted in the planning and execution of breaching operations against fortified positions.
- Successfully guided and supervised mine-clearing line charge loading team with no injuries or accidents.
- Repaired damaged structures such as buildings, walls, fences.
- Developed top talent by leading training initiatives for combat preparation.
Crew Member
McDonald's
Upper Marlboro, MD
06.2017 - 04.2019
- Restocked kitchen supplies including food products and utensils.
- Assembled and served meals according to specific guest requirements.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Educated customers on menu items, product ingredients and nutritional values.
Education
Bachelor of Science - Information Technology
American Military University
Charles Town, WV05-2025
High School Diploma -
Dr Henry A. Wise Jr, High School
Upper Marlboro, MD06-2017
Skills
- End user support
- Change request processing
- Help desk operations
- Virtualization technologies
- IT documentation
- Application support
References
References available upon request.
Timeline
Information Technology Technician
Township Technology
09.2022 - 12.2024
Combat Engineer
US Army
05.2019 - 08.2022
Crew Member
McDonald's
06.2017 - 04.2019
Bachelor of Science - Information Technology
American Military University
High School Diploma -
Dr Henry A. Wise Jr, High School
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