McKenna Moore
Ravensdale,Washington
Summary
Dynamic IT Technician with a proven track record at the United States Navy, excelling in network administration, end-user support, and helpdesk operations. Enhanced system performance through effective troubleshooting and training, while fostering collaboration across teams. Recognized for delivering exceptional service and maintaining operational efficiency in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Information Technology Technician
United States Navy
04.2018 - 04.2022
- Assisted in troubleshooting hardware and software issues to improve system performance.
- Installed and configured operating systems and applications for end-user devices.
- Provided technical support to staff, resolving inquiries efficiently and effectively.
- Maintained inventory of IT equipment and supplies to ensure availability for operations.
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Collaborated with cross-functional teams to successfully complete large-scale IT projects within established deadlines.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Supervised helpdesk operations and managed trouble ticket system for over 5000 users.
- Provided frontline support for hardware, software, and peripheral devices.
- Oversaw installation, configuration, and maintenance of Windows and Linux servers.
- Performed network troubleshooting, server backups, and VM management using VSphere.
- Led and trained junior personnel on system functions and helpdesk procedures.
- Managed connectivity and troubleshooting for shipboard tactical networks.
- Maintained documentation and ensured compliance with security protocols.
Crew Member
Trader Joe's
06.2016 - 04.2018
- Delivered exceptional customer service.
- Monitored inventory levels and restocked supplies to ensure continuous operations.
- Adapted to high-pressure environments during peak hours, maintaining productivity and service quality.
Education
Associate of Arts - General Studies
Bellevue College
Bellevue, WA08-2025
Certificate of Completion - Cloud Support Technician
Bellevue College
Bellevue, WA08-2025
Certificate of Completion - Technical Support Technician
Bellevue College
Bellevue, WA08-2025
Skills
- Hardware installation
- Virtualization technologies
- Network administration
- Help desk operations
- Network troubleshooting
- End user support
- Application support
- Server maintenance
- System administration
- Account administration
- Device configuration
Timeline
Information Technology Technician
United States Navy
04.2018 - 04.2022
Crew Member
Trader Joe's
06.2016 - 04.2018
Associate of Arts - General Studies
Bellevue College
Certificate of Completion - Cloud Support Technician
Bellevue College
Certificate of Completion - Technical Support Technician
Bellevue College
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