Nicholas Stone
Arlington,TX
Summary
Versatile IT Technician and former Firefighter with a proven track record at the Town of Westlake, adept in hardware installations and enhancing interdepartmental communications. Excelled in executing large-scale IT projects and emergency response, demonstrating strong problem-solving skills and the ability to perform under pressure. Achieved significant cost savings through strategic hardware and software consolidation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Technician
Town of Westlake
12.2021 - 07.2024
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Collaborated with cross-functional teams to successfully complete large-scale IT projects within established deadlines.
- Supported users during company-wide technology migrations, training staff members on how to effectively utilize new tools for increased productivity.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Firefighter
City of Arlington
11.2015 - 11.2021
- Collaborated to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Education
High School Diploma -
Martin High School
Arlington, TX06-2014
Skills
- Hardware installation
- Virtualization technologies
- Mobile device management
- Device configuration
- Network troubleshooting
- End user support
- Remote support
- IT documentation
- Hardware installations
- Software configuration
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
- CompTIA Security+ - Computing Technology Industry Association.
Timeline
Information Technology Technician
Town of Westlake
12.2021 - 07.2024
Firefighter
City of Arlington
11.2015 - 11.2021
High School Diploma -
Martin High School
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