Eduardo Alejandro Rodriguez
Austin
Summary
Dynamic professional with a strong background in operational management and administrative oversight. Known for exceptional problem-solving abilities and effective workforce scheduling, contributing to improved service outcomes and client satisfaction.
Overview
9
9
years of professional experience
Work History
Field Operations Manager
SkyDiamond Auto Hail Repair
Kyle, TX
12.2023 - Current
- Traveled to hail-impacted locations to establish and oversee temporary repair shops, managing all operational aspects from initial setup to ongoing daily supervision following deployment by company ownership.
- Collaborated with vehicle technicians to assign work orders, coordinate repair activities, and ensure efficient, timely completion of hail damage restorations.
- Supervised sales personnel to verify active participation in outreach initiatives, prospecting efforts, and achievement of performance objectives.
- Interacted with customers to initiate insurance claim procedures, educate them on repair methodologies, and provide guidance throughout the service lifecycle.
- Commenced vehicle damage estimation by collecting preliminary assessment data and compiling documentation for handover to specialized estimators.
- Managed administrative functions, including filing, bookkeeping, and upkeep of precise operational and financial records.
- Procured essential parts and supplies to facilitate repair operations and reduce equipment downtime.
- Sustained continuous customer communication to deliver updates on repair advancements, projected timelines, and final completion notifications.
- Liaised directly with insurance providers to secure status updates, address discrepancies, and expedite claim resolutions.
- Conducted door-to-door (D2D) sales to generate leads and promote hail repair services in targeted communities.
- Managed Google marketing campaigns, including ad creation, optimization, and performance analysis to boost search visibility and lead acquisition.
Legal Administrative Assistant
Makris Law Firm
Houston, TX
10.2020 - 05.2023
- Managed intake calls and walk-ins, assessing client eligibility for services, scheduling in-person appointments for new sign-ups, and addressing inquiries to facilitate smooth onboarding.
- Submitted detailed online disability applications, entered client information into Abacus Law software, and initiated medical records requests to build comprehensive case files.
- Handled faxing, general mailing, and distribution of sign-up and welcome packets, including printing, mailing, and follow-up call lists to track responses.
- Communicated with existing clients via phone, email, Google Voice messages, and message slips, providing updates, answering questions, and sending reminders for appointments.
- Filled out questionnaires over the phone for clients unable to complete them independently, and resolved issues in "problem box" cases to maintain case progression.
- Coordinated with external entities by calling the Social Security Administration and Austin DDS Office for status updates and information, as well as contacting medical providers to obtain fax numbers and records.
- Responded to random client calls, voicemails, web inquiries, and emails, including sending Adobe Sign documents for electronic signatures and approvals.
- Oversaw administrative duties such as bookkeeping, filing, and maintaining accurate records to support firm operations and compliance.
Server
Guadalajara Del Centro
Houston
09.2019 - 03.2020
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experiences.
- Managed order accuracy by coordinating with kitchen staff and addressing special requests promptly.
- Oversaw daily operations, including table assignments and workflow management during peak hours.
- Implemented upselling strategies that contributed to increased revenue during shifts without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Berryhill Bajagrill Restaurant Group
Houston, TX
08.2018 - 09.2019
- Maintained cleanliness and organization of dining areas in compliance with health and safety standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Summer Construction Worker
Javier Huerta Inc
Houston, TX
01.2017 - 08.2018
- Installed drywall sheets with precision, ensuring seamless finishes and adherence to project specifications.
- Operated cutting tools and equipment safely to achieve accurate measurements and cuts for installations.
- Prepared work area, tools and equipment for job site.
- Completed installation of drywall sheets on commercial and residential properties.
- Assisted in measuring and cutting drywall panels to specifications.
- Supported senior workers in taping and finishing drywall surfaces for a polished look.
Education
High School Diploma -
Memorial High School
Houston, TX2019
Skills
- Administrative oversight
- Operational efficiency
- Contractor management
- Inventory tracking
- Workflow planning
- Sales support
- Workforce scheduling
- Business reporting
- Customer service
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Operations Manager
SkyDiamond Auto Hail Repair
12.2023 - Current
Legal Administrative Assistant
Makris Law Firm
10.2020 - 05.2023
Server
Guadalajara Del Centro
09.2019 - 03.2020
Server
Berryhill Bajagrill Restaurant Group
08.2018 - 09.2019
Summer Construction Worker
Javier Huerta Inc
01.2017 - 08.2018
High School Diploma -
Memorial High School