Eduardo Roselli
San Diego,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
The Lodge At Torrey Pines
09.2021 - Current
- Answered customers' questions, recommended items, and recorded order information
- Increased sales by hundreds of dollars by upselling higher ended products.
- Trained new waiters on restaurant policies and procedures.
Restaurant Waiter
Draft South Mission
09.2017 - 03.2020
- Trained new waiters on restaurant policies and procedures.
- Carried out complete opening, closing and shift change duty to ensure efficiency and team readiness to meet costumer need.
- Upselling by hundreds of dollars to ensure profitability.
Customer Service Team Manager
Fred's Mexican Cafe
05.2016 - 12.2017
- Trained and supervised team of 45 workers in providing quality service to customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
Restaurant Waiter /Manager
Rockin Baja Lobster Cantina
08.2013 - 12.2016
- Trained new servers on restaurant policies and procedures
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Waiter
Bahia Resort Hotel
02.2013 - 12.2016
- Trained staff members on restaurant policies and procedures
- Upsell products by thousands of dollars to insure profitability
- Upheld high standards of professionalism when dealing with customer issues and supporting serving staff.
Education
Bachelor of Science - Hospitality Administration And Management
San Diego State University
San Diego, CA05.2025
Associate of Applied Science - Hospitality
San Diego Mesa College
San Diego, CA05.2023
Skills
- Trilingual: Portuguese, English Native speaker level, Spanish Full professional proficiency
- Sales contest multiple times winner
- Employee of the month multiple times
- Food Handlers Card
- Inventory Management
- Goals and Performance
Timeline
Restaurant Waiter
The Lodge At Torrey Pines
09.2021 - Current
Restaurant Waiter
Draft South Mission
09.2017 - 03.2020
Customer Service Team Manager
Fred's Mexican Cafe
05.2016 - 12.2017
Restaurant Waiter /Manager
Rockin Baja Lobster Cantina
08.2013 - 12.2016
Waiter
Bahia Resort Hotel
02.2013 - 12.2016
Bachelor of Science - Hospitality Administration And Management
San Diego State University
Associate of Applied Science - Hospitality
San Diego Mesa College
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