Eduardo Ruiz
North Bergen,NJ
Summary
Customer Service Specialist with background in managing customer inquiries, resolving conflicts and providing solutions to enhance customer satisfaction. Strong communication skills coupled with ability to handle multiple tasks simultaneously have consistently improved operational efficiency. Notable for fostering positive relationships with customers by understanding needs and delivering timely service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Hard Rock Bet
Atlantic City, NJ
09.2024 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Addressed customer questions and concerns regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
CDL Truck Driver
CRST Expedited
Cedar Rapids, IA
12.2020 - 08.2024
- Inspected truck for defects and safe operating condition before, during and after trips.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported mechanical problems encountered with vehicles to dispatch.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Kept accurate logs of all deliveries and trips.
Baggage Handler
Fontainebleau Miami
Miami Beach, FL
07.2017 - 10.2020
- Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
- Hailed taxis and arranged comfortable transportation for hotel guests.
- Ensured that all guest requests were promptly attended to in a professional manner.
Overnight Concierge/Front End Associate
Adamas Building Services
West New York, NJ
08.2016 - 04.2017
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Directed incoming calls and messages to appropriate staff or residents.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Prepared daily reports on guest requests and concierge activities.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Ensured safekeeping of packages and deliveries for guests.
Lead Sales Associate
Home Depot
North Bergen, NJ
01.2010 - 01.2012
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Operated register, handled cash and processed credit card transactions.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06-2007
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Call handling
- Problem solving
- Active listening
- Team collaboration
- CRM software
- Customer relationship management
Certification
- Driver License CDL A
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Specialist
Hard Rock Bet
09.2024 - Current
CDL Truck Driver
CRST Expedited
12.2020 - 08.2024
Baggage Handler
Fontainebleau Miami
07.2017 - 10.2020
Overnight Concierge/Front End Associate
Adamas Building Services
08.2016 - 04.2017
Lead Sales Associate
Home Depot
01.2010 - 01.2012
High School Diploma -
North Bergen High School
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