EDUARDO SALAZAR
New York
Summary
Dynamic Senior Contract Manager at HubSpot with a proven track record of achieving 102% target attainment. Skilled in contract negotiation and process improvement, I excel in team collaboration and have successfully onboarded over 20 new employees, enhancing knowledge retention and driving AI adoption initiatives.
Overview
7
7
years of professional experience
Work History
Senior Contract Manager
HubSpot
01.2024 - Current
- Achieved average target attainment of 102%, recognized as top performer in mid-market.
- Collaborated with team members to implement CM DI&B initiatives, ensuring alignment with organizational goals.
- Implemented prioritization strategies to advance AI adoption within team workflows.
- Assisted newer team members with escalations while refining workflows and prioritizing AI adoption.
- Developed enablement tools and facilitated working sessions for projects with 8+ CMS, enhancing team capability.
- Led migration project from internal knowledge bases to Confluence Cloud by defining processes.
- Trained and onboarded over 20 new employees, creating streamlined training materials for knowledge retention.
- Developed onboarding resources and wiki to enhance knowledge retention among new hires.
- Participated in pilot programs and roundtable discussions to refine CM framework and drive innovation.
Contract Manager
HubSpot
12.2021 - 10.2023
- Achieved recognition as top performer of 2023 for exceptional contract management results.
- Ranked among top 10 contract managers eligible for President's Club 2023 for sustained excellence.
- Led project to redesign and rebuild contract management wiki on Confluence Cloud, enhancing knowledge accessibility and streamlining workflows.
- Resolved complex customer inquiries and billing issues, ensuring high levels of customer satisfaction.
- Identified quality leads for sales team, generating revenue opportunities and achieving first place in spiffs competitions for Q2 and Q3 2023.
- Directed diversity, inclusion, and belonging program, implementing initiatives that fostered collaborative workplace culture.
Client Manager
MMS
New York
03.2019 - 11.2021
- Collaborated with clients and developers to design tailored software solutions that resolved specific pain points.
- Recommended and implemented software solutions based on client requirements, enhancing operational capabilities with modules and payment systems.
- Managed installation and configuration of pharmacy management software, POS systems, and billing applications.
- Built relationships with small to mid-sized companies to evaluate software implementation feasibility.
- Analyzed data from over 1,400 clients in FY20 to develop an action plan targeting requested features.
- Facilitated best practices for new product rollouts by leveraging insights from senior team members.
Education
Some College (No Degree) - Business Management
Stony Brook University
Stony Brook, New YorkA.A. - Media Communications
Nassau Community College
Garden City, New YorkSkills
- Contract lifecycle management
- Contract negotiation
- Vendor management
- Risk assessment
- Process improvement
- Stakeholder engagement
- Critical thinking
- Organizational skills
- Adaptability
- Commercial communication
- Communication excellence
- Strategic thinking
- Team leadership
Websites
Accomplishments
• Top Mid-Market Performer
• Exceeded revenue retention targets with 102% average attainment
• Played a pivotal role in talent development and operational excellence by training and onboarding employees
• Actively participated in AI-driven innovation in Contract Management by piloting programs such as Guided Success, CSA, Gong AI and CM Workspace within our organization
• Exceeded revenue retention targets with 102% average attainment
• Played a pivotal role in talent development and operational excellence by training and onboarding employees
• Actively participated in AI-driven innovation in Contract Management by piloting programs such as Guided Success, CSA, Gong AI and CM Workspace within our organization
Languages
- English, Native
- Spanish, Fluent
Timeline
Senior Contract Manager
HubSpot
01.2024 - Current
Contract Manager
HubSpot
12.2021 - 10.2023
Client Manager
MMS
03.2019 - 11.2021
Some College (No Degree) - Business Management
Stony Brook University
A.A. - Media Communications
Nassau Community College