Eduardo Silva
Executive
Parkland,FL
Summary
Self-directed and resourceful Chief of Staff with 6 years of experience successfully organizing, managing and delivering results for employees internally. Influences and guides at executive-level while structuring and executing strategies and policies to staff in all levels of an organization in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present several topics effectively to a wide audience.
Overview
12
12
years of professional experience
Work History
Chief of Staff
Redcon1
05.2016 - 10.2023
- Reported directly to the CEO in cultivating a fun and collaborative company culture where all employees are encouraged to present ideas and every executive has an open door policy.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions for over 150 employees.
- Started with the original 12 employees and built a team of over 150 in 5 years.
- Coordinated office events, seminars and meetings for staff and clients.
- Managed business operations while overseeing vendors and consultants to verify on-time completion of key deliverables.
- Attended leadership meetings to make informed business decisions, provide administrative support and evaluate staff needs and development.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Oversaw and coordinated the staffing, SOP implementation, compliance and grand opening of 2 gyms that were show pieces for the brand.
- Instituted the original HR policies, built them to be employee friendly, which in turn drew the best in class talent.
- Hosted monthly town halls with the entire organization to provide a pulse check, provide new product updates, upcoming policy changes, and have a Q&A with the entire leadership team.
- Completed bi-weekly payroll for 150 employees.
- Managed several partnerships with ISSA, PFL and the IFBB
Customer Experience Manager
Zendo
05.2015 - 05.2016
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Established performance and service goals and held associates accountable for individual performance.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Sales Lead
Apple
06.2011 - 05.2015
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed prior delivery processes and uncovered more efficient method.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Participated in store meetings and product training sessions to understand and sell items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Started as sales rep and was promoted within a year.
Education
Bachelor of Arts - Business Administration And Management
Florida International University
Miami, FL 05.2001 -
Skills
Collaborative Mindset
Timeline
Chief of Staff
Redcon1
05.2016 - 10.2023
Customer Experience Manager
Zendo
05.2015 - 05.2016
Sales Lead
Apple
06.2011 - 05.2015
Bachelor of Arts - Business Administration And Management
Florida International University
05.2001 -
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