Eduardo Villarreal
HEB EFC 788
San Antonio,TX
17
years of professional experience
2
Languages
Bilingual professional with strong communication skills, facilitating effective interactions in diverse environments. Experienced in cross-cultural collaboration, which enhances teamwork and drives project success. Possesses excellent language proficiency, enabling clear and concise messaging. Offers potential employers the ability to bridge language gaps, fostering better relationships and improving overall project outcomes.
Professional with strong background in customer service and communication, prepared to excel in client interaction and support roles. Proven ability to enhance client satisfaction through effective problem-solving and responsiveness. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in conflict resolution, data entry, and time management, with proactive approach to meeting organizational goals.
Professional with background in customer service and administrative support. Proven ability to manage high-volume calls and resolve issues efficiently. Known for strong collaboration skills and focus on achieving results in dynamic environments. Dependable and adaptable to changing needs, with excellent communication and problem-solving abilities.
Work History
Bilingual Contact Rep
1 Year- Provided primary phone support for curbside and delivery services
- Resolving issues related to order accuracy, refunds, and customer satisfaction.
- Applied conflict resolution strategies to de-escalate and assist challenging customer interactions.
- Resolved customer inquiries, complaints, and order concerns with accurate, courteous service.
- Reviewed account details and transaction records to support informed issue resolution.
- Escalated complex concerns to appropriate teams while preserving customer satisfaction.
- Managed high-volume inbound calls daily, personally handling near 70 calls while providing responsive, high-quality support to clients.
Selector, Receiver, Stocker
4 Years 9 Months- Selected and prepared totes of merchandise daily, ensuring home stores maintained well-stocked shelves and organized aisles. Unloaded and stocked carts of groceries, accurately counting and inventorying items upon arrival at the warehouse, which streamlined our receiving process. Systematically stocked task carts by aisle and item, ensuring cleanliness by removing cardboard, plastic wraps, and damaged goods to maintain a safe working environment. Received and inspected incoming shipments for accuracy and quality, reducing discrepancies and improving inventory management. Optimized shelf stocking through a systematic approach, enhancing product visibility and accessibility, which ultimately increased customer satisfaction.
Sales Manager
2 Years- Managed daily operations of in-store revenues and inventory controls, ensuring smooth store functioning and accurate financial reporting. Oversaw in-store marketing operations, attracting more customers and driving sales growth. Accumulated and verified all in-store generated revenue, ensuring accuracy and accountability in financial reporting. Developed and executed weekly strategic plans aligned with corporate goals, which kept the team focused and driven. Triaged customer calls, providing timely support to enhance customer satisfaction and foster loyalty.
- Led retail sales team to exceed performance goals through coaching, accountability, and daily floor support.
- Trained associates on wireless plans, device features, and customer needs assessment.
- Monitored inventory levels, handset displays, and merchandising standards to maintain sales readiness.
Shift Manager
1 Year- Supervised team of 4-6 employees, aligning efforts towards common goals. Streamlined communication processes, which helped to improve work efficiency and made it easier for the team to stay informed. Cultivated strong relationships with team members, fostering a supportive environment for open dialogue and collaboration.
- Directed shift operations, maintaining service speed, food quality, and customer satisfaction.
- Trained crew on pizza preparation, order accuracy, and restaurant procedures.
- Supervised cash handling, register reconciliation, and safe deposit preparation.
Sales Associate
2 Years- Developed strategies that enabled the team to consistently meet and exceed daily and annual corporate sales targets. Managed daily operations to ensure smooth and effective sales processes. Analyzed sales data to identify trends and opportunities, which informed our approach and contributed to stronger performance. Fostered a results-oriented culture, motivating colleagues to achieve and surpass corporate expectations.
- Advised customers on wireless plans, devices, and accessories to match needs and budgets.
- Processed activations, upgrades, and account changes using point-of-sale and carrier systems.
- Resolved billing, device, and service issues with accurate troubleshooting and customer support.
Delivery Driver
1 Year- Delivered pizzas promptly and accurately, exceeding customer expectations and improving satisfaction scores. Conducted gap analysis to enhance customer service skills, identifying improvement areas and implementing effective strategies. Ensured timely completion of all deliveries, which contributed to maintaining a high standard of operational efficiency and repeat business. Built strong relationships with customers, fostering loyalty and enhancing brand image of Pizza Hut.
- Navigated efficient delivery routes to ensure timely order arrival and customer satisfaction.
- Verified order accuracy before departure to reduce remakes and delivery errors.
- Maintained safe driving practices while following traffic laws and company delivery procedures.
Sales Associate, Sales Lead
6 Years- Delivered exceptional customer service through effective sales techniques, fostering loyalty and driving repeat business. Assisted customers with inquiries about inventory and purchase options, ensuring satisfaction and informed decision-making. Managed incoming customer calls, triaging issues to provide timely assistance and streamline service delivery.
- Advised customers on wireless plans, device options, and service upgrades to support informed purchasing decisions.
- Processed activations, upgrades, and account changes using point-of-sale and carrier systems.
- Resolved billing, device, and service issues while maintaining clear communication and customer satisfaction.
Education
High School Diploma
Skills
Customer service
Inbound phone calls
Communication skills
Problem-solving skills
Transaction management
Data management
Technical troubleshooting
Fluent In Spanish
Computer skills
Logistics coordination
Data entry
Goal-oriented
Assertiveness
Reliability
Empathy and patience
Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Contact Rep
HEB
10.2025 - CurrentRead More
Selector, Receiver, Stocker
HEB EFC 788
01.2022 - CurrentRead More
Sales Manager
Boost Mobile
01.2020 - 01.2022Read More
Shift Manager
Pizza Patron
01.2019 - 01.2020Read More
Sales Associate
Boost Mobile
01.2017 - 01.2019Read More
Delivery Driver
Pizza Hut
01.2016 - 01.2017Read More
Sales Associate, Sales Lead
Cricket Wireless
01.2010 - 01.2016Read More
John F Kennedy High
High School Diploma
Read More