Eduardo (Eddy) Verdayes
Miami,FL
Summary
Accomplished Operations Supervisor with a proven track record at Forward Air Inc, excelling in operations management and team leadership. Enhanced team productivity and customer satisfaction through effective staff supervision and the implementation of quality control systems. Skilled in employee development and warehouse operations, achieving significant improvements in efficiency and service delivery consistency. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Outgoing supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
Forward Air Inc
05.2004 - 06.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Monitored front areas so that questions could be promptly addressed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FLSkills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Employee Development
- Warehouse Operations
- Inventory Coordination
- Delegation
- Team Leadership
- Customer Service
Languages
English
Spanish
Timeline
Operations Supervisor
Forward Air Inc
05.2004 - 06.2024
Associate of Arts - Business Administration
Miami Dade College
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