Eduardo J Quinones Rios
Tucson,Arizona
Summary
Customer service and operations professional with experience assisting customers in person and over the phone, processing orders, tracking deliveries, and resolving customer concerns. Served as a Lead Person at Pilkington NSG, providing product information and support customer needs. Previous experience as a stand-up forklift operator at HomeGoods Distribution Center. Seeking an office-based customer service position to apply strong communication, organization, and problem-solving skills.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Lead Person
Pilkington NSG
Tucson, AZ
01.2023 - Current
- Resolved customer complaints and issues professionally, improving customer retention and trust.
- Monitored orders and deliveries, following up to ensure timely fulfillment and address customer needs.
- Assisted customers in person and over the phone with product inquiries and service requests, enhancing customer satisfaction.
- Share product details and provide order updates to customers.
- Process customer orders and enter details into computer systems.
Stand-Up Forklift Operator
HomeGoods Distribution Center
Tucson, Arizona
12.2017 - 12.2022
- Operated stand-up forklift to efficiently move materials within distribution center.
- Executed material-handling duties to support warehouse operations and ensure timely delivery.
- Achieved consistent performance as stand-up forklift operator, contributing to overall workflow efficiency.
Education
High School Diploma -
Advantage Learning Institute
Ponce, Puerto Rico05-2012
Skills
- Customer Service and Customer Relations
- In-Person and Telephone Support
- Order Processing and Follow-Up
- Product Information and Customer Assistance
- Complaint Handling and Problem Resolution
- Communication and Organization
- Team Support and Coordination
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Lead Person
Pilkington NSG
01.2023 - Current
Stand-Up Forklift Operator
HomeGoods Distribution Center
12.2017 - 12.2022
High School Diploma -
Advantage Learning Institute