Edvida Neblett-Penn

• Provide excellent customer service while greeting and engaging customers warmly and with a smile.
• Meet or exceed solicitation goal for Belk Credit Regards program
• Meet or exceed clientele goals, where applicable
• Meet or exceed personal sales per hour goals.
• Increase units sold per transaction by recommending products to customers

• Implement behavior support plans and strategies to promote positive behaviors
• Implement goal-driven activities that are identified on the person's care plan
• Engage individuals in social and recreational activities
• Build rewarding relationships with individuals and their families.
• Support client’s communication skills by using sign-language
• Ensure the safety and well-being of the individual
• Provide support, supervision, and instruction in home, community, and/or program settings
• Provide support and opportunities to learn and practice meaningful skills
• Provide support and opportunities to engage socially and build relationships
• Complete daily notes using the company’s database
• Performed other duties as required.

• Responsible for the oversight of the Day Program facility; this includes daily inspection of the facility for cleanliness, maintenance, staff monitoring, opening and closing.
• MARS oversight – administer medications when necessary
• Supervise all paraprofessional staff who work at the Day Program; ensuring that they follow the clients’ Individual goals and schedules
• Ensure that consumers assigned to the unit receive the services and interventions in their Individual Support Plan.
• Ensure that staff taking on another client, other than their own, read the client’s specification to be familiar with their behaviors
• Provided oversight of the clients work program
• Monitor employees’ cell phone and electronic gadgets usage
• Serve as back up to paraprofessionals when there were issues of coverage
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Perform other duties as assigned by the Director of Operations

• Interview Intellectual Developmental Disability (IDD) participants to obtain information about employment history, educational background, and career goals, and to identify barriers to employment. Refer qualified participants to employers or employment services for job placement. Plan, direct, and participate in recruitment and enrollment activities.
• Ensure the case management, supervision, and service notes are completed in a manner consistent with Federal, State, and Agencies statutes, rules, policies and procedures respectively.
• Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their vocational situation.
• Ensure all reporting requirements for Vocational Rehabilitation, Department of Social Services, Lee/Harnett/Chatham/Moore County schools and other sponsoring agencies are completed, written and turned in on a timely manner.
• Serves as Human Resource representative within LCI by maintaining all staff personnel records and items relating to insurance and benefits.
• Conduct Health and Criminal Background Checks
• Performed other duties as assigned.

Human Resources

• Assisted in recruitment processes, including posting job openings and scheduling interviews.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Processed employee termination paperwork at direction of supervisory staff.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
• Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
• Conducted regular employee performance reviews to identify areas for development and support career progression.
• Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
• Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
• Managed confidential employee records, safeguarding personal and professional information.
• Maintained employee records, ensuring accuracy and confidentiality of sensitive information.
• Supported onboarding processes by preparing orientation materials and guiding new hires.
• Coordinated employee engagement initiatives to enhance workplace culture and morale.
• Implemented training programs to ensure compliance with company policies and procedures.
• Facilitated performance appraisal processes, aiding in the assessment of employee development needs.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Case Manager/Contact Tracer
• Managed over sixty affected Ebola Virus Disease (EVD) individuals that were under-age, children, teenagers, adults and the elderly. Identified communities with Ebola patients and their families transferred the patients to referral facilities for treatment, performed weekly visits with adults, their families and provided psychosocial support.
• Successfully intervened in over 30 cases of elder abuse and neglect, resulting in the protection of vulnerable adults and their assets.
• Established partnerships with law enforcement, healthcare providers, and community organizations to enhance the identification and response to Ebola cases, elder and children abuse.
• Proven ability to implement comprehensive safety plans to protect vulnerable adults from further harm. Skilled in crisis intervention and counseling, collaborated with law enforcement, healthcare providers, and social service agencies to investigate and resolve Ebola cases.
• Managed a caseload of 50+ clients, providing support and resources for vulnerable adults and children.
• Collaborated with healthcare providers and community organizations to develop comprehensive care plans.
• Successfully advocated for clients' rights, resulting in improved access to necessary services.
• Supervised active case search, contact tracing and quarantined affected homes.
• Collaborated with key partners (Ministry of Health, CDC, USAID) to develop and promote appropriate messages pertaining to EVD
• Facilitated the dissemination of Information, Education and Communication (IEC) Materials for public education and social mobilization
• Participated in health education and health promotion activities at individual household, community, and institutional levels
• Collaborated with Ministry of Health Social Welfare (MOHSW) and partners
• Performed other duties as assigned
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

• Provided superior customer service and quality home care to people with Intellectual Developmental Disabilities. Supported and trained them to advocate for themselves.
• Investing and verifying claims of neglect or abuse by interviewing involved parties and conducting home visits.
• Working with law enforcement members to coordinate immediate protective services if needed.
• Arranging placement on a temporary or permanent basis for affected individuals.
• Working with service providers and law enforcement to provide information on cases in progress.
• Monitoring the wellbeing of affected individuals and arranging other care services, such as counseling, as needed.
• Closing resolved cases and keeping a detailed record of all case files, documents, and recorded evidence. Provided outreach and education to community organizations
• Maintained an open line of communication with all staff, residents and Board Members.
• Built lasting relationships with clients, and community organizations
• Advocated for clients' needs through comprehensive assessments and individualized care plans.
• Facilitated support groups to enhance client engagement and emotional well-being.
• Implemented community outreach initiatives to increase awareness of available services.
• Updated client documentation for accurate, compliant and current records.
• Developed personalized care plans based on comprehensive assessments of client needs and goals.
• Performed other duties as requested