Bettina Clarke

• Developed strong relationships with clients, ensuring repeat business through exceptional service and follow-up communication.
• Developed strong customer relationships through personalized service and follow-up communications.
• Conducted vehicle presentations, highlighting features and benefits to potential buyers.
• Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
• Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
• Built strong customer relationships through attentive listening, understanding their needs, and providing tailored recommendations.
• Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
• Enhanced customer experience by promptly addressing concerns, resolving issues efficiently, and providing exceptional service throughout the sales process.
• Answered telephone and email inquiries from potential customers.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Responded to customer enquiries via telephone and email.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Prepared purchased vehicles and completed final delivery checks.
• Built customer loyalty and retention by delivering excellent shopping experiences.

Achieved high customer engagement by conducting 80 daily calls to address inquiries about new and used vehicles. Streamlined appointment scheduling to optimize sales processes. Delivered exceptional customer service by greeting clients and facilitating introductions to sales associates. Maximized lead conversion through diligent follow-up on all incoming inquiries.

• Managing large amounts of incoming calls
• Handle stressful customer concerns and issues with empathy and a reassuring attitude
• Adaptable and able to manage change while maintaining a positive attitude
• Excellent listening skills and strong attention to detail to customers issues
• Maintaining high level world-class customer service/professionalism to a wide range of customers
• Gather information, researches/resolves inquiries
• Follow up with customers to ensure their needs and expectations are satisfied and promises are kept
• Exhibit product knowledge while delivering information in a positive and articulate way
• Ability to display empathy and personalization with each customer interaction
• Ability to multitask - typical tasks involve account research, functions on screen and remaining engaged with customers

• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Gather information, researches/resolves inquiries and logs customer calls
• Handling customer complaints, provide appropriate solutions and alternatives
• Following-up to ensure resolution
• Keeping records of customer interactions
• Following communication procedures, guidelines and policies
• Checking vehicle maintenance records; examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Maintains automotive records by recording problems and corrective actions planned.

• Greet customers and ascertain what each customer wants or needs.
• Listen and understand customers.
• Discuss product or service needs with new and current customers.
• Selling products and services using solid arguments to prospective.
• Educated customers of the products and services with my trained knowledge
• Summer Job

• Handling and transferring information from documents to sheets and computer systems.
• Prepares source data for computer entry by compiling and sorting information;
• Processes customer and account source documents by reviewing data for deficiencies;
• Enters customer and account data by inputting alphabetic and numeric information on keyboard