Edvina Music

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

•Provided transport for patients medical appointments daily.

• Verified insurance benefit and eligibility
• Answered multiple phone lines, scheduled and maintained appointments, and greeted and assisted all patients
• Assisted in any patient-focused care
• Manage and organize patient records and files for easy access and retrieval
• Manage patient inquiries and resolve their issues in a timely and efficient manner
• Accurately enter and update patient information in the electronic health record system to ensure accurate and up-to-date records for medical staff and insurance billing purposes
• Maintain a clean and organized reception area to create a welcoming and professional atmosphere for patients

• Managed customer in bound and out bound calls efficiently in a fast paced call center environment
• Provided fast and friendly service regarding individual needs and concerns
• Handled customer's inquiries regarding billing, payments or account information
• Identify and resolve customer complaints in a timely and satisfactory manner to ensure customer satisfaction and loyalty

• Verified insurance and benefit eligibility with partners
• Maintained schedule of appointments, creating spreadsheets to keep all clients information up to date and organized
• Oversaw insurance benefits for over 10 clients and employees
• Assist in coordinating and facilitating benefits enrollment and orientation sessions for new employees