Wendy Binns
Hendersonville,TN
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Self-directed event coordinator / business owner with over 20 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care
Overview
26
26
years of professional experience
Work History
Caregiver
Michael Johnson - Private In Home Care 24/7
12.2022 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Level-headed care provider who remains calm and effective in extremely difficult and stressful situations.
- Highly dependable and compassionate
- Responded appropriately to the physical, emotional and developmental needs of the patient.
- Accompanied the client to medical appointments
- Maintained a clean, healthy and safe environment
Event Planner
Columbia Draping
03.2014 - 09.2019
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Designed floorplans, perspective views and material boards for review and presentation
- Selected all the sourced materials, furniture and accessories for the event
- Managed budgets and timelines effectively to deliver project on schedule and within budget constraints
- Collaborated with vendors and contractors to ensure seamless integration of design elements
- Oversaw setup and breakdown of event decorations and supplies
- Coordinated all aspects of events, including venue selection, catering arrangements and entertainment options
Event Planner
One Source Weddings
02.2000 - 03.2011
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Designed floorplans, perspective views and material boards for review and presentation
- Selected all the sourced materials, furniture and accessories for the event
- Managed budgets and timelines effectively to deliver project on schedule and within budget constraints
- Collaborated with vendors and contractors to ensure seamless integration of design elements
- Oversaw setup and breakdown of event decorations and supplies
- Coordinated all aspects of events, including venue selection, catering arrangements and entertainment options
Customer Service Representative
Ingram
03.1998 - 02.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Gateway College
St. Louis, Mo02.2000
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Order Processing
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Staff Training
- Clerical Support
- Filing
- Coordination
- Assertiveness
- Research
- Consultative Sales
- Planning and Organization
- Event Planning
- Social Media Management
- Administration
- Event execution
- Strategic Planning
- On-site Execution
- Vendor Sourcing
- Business Management
- Audio-Visual Management
- Guest Management
- Vendor negotiation
- Budgeting and finance
- Entertainment Booking
- Staffing oversight
- Multicultural Events
- Events logistics management
- Special events planning
- Food service knowledge
- Business Administration
- Business Growth
- Event Setup and Breakdown
- New Business Development
- Contract Negotiations
- Crisis Management
- Team mentorship
Timeline
Caregiver
Michael Johnson - Private In Home Care 24/7
12.2022 - 04.2024
Event Planner
Columbia Draping
03.2014 - 09.2019
Event Planner
One Source Weddings
02.2000 - 03.2011
Customer Service Representative
Ingram
03.1998 - 02.2000
High School Diploma -
Gateway College
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