Summary
Overview
Work History
Education
Skills
Timeline
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Edward Alonso

Staten Island,NY

Summary

Responsible, attentive and organized professional with excellent sales and interpersonal skills. Gifted at working with all types of customers. Looking for a new role that will reward hard work and dedication, and have a positive impact on the community.

Overview

11
11
years of professional experience

Work History

Consultant

CMS/JP Morgan
Jersey City, NJ
02.2014 - Current
  • Applied techniques to analyze requirements, system capabilities and workflows.
  • Assisted in developing and implementing different workflows and communication processes.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Amazon Warehouse

Amazon
Staten Island, NY
10.2022 - 02.2024
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Updated inventory and production information using warehouse management systems and scanner guns.

Retail Sales Associate

Jimmy Jazz
State Island, NY
08.2019 - 10.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Used product knowledge to suggest items to match client needs.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Food Service Worker

McDonald's
State Island, NY
02.2017 - 10.2018
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Bachelor of Science - Business Management

CUNY College of Staten Island
Staten Island, NY
06.2021

High School Diploma -

Wagner High School
Staten Island, NY
06.2017

Skills

  • Display Setup
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Upselling Techniques
  • Time Management
  • Problem-Solving
  • Strategic Planning
  • Customer Needs Assessment
  • Business Development

Timeline

Amazon Warehouse

Amazon
10.2022 - 02.2024

Retail Sales Associate

Jimmy Jazz
08.2019 - 10.2022

Food Service Worker

McDonald's
02.2017 - 10.2018

Consultant

CMS/JP Morgan
02.2014 - Current

Bachelor of Science - Business Management

CUNY College of Staten Island

High School Diploma -

Wagner High School

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Edward Alonso