Edward Avshalomov
Staten Island,NY
Summary
IT Support Specialist with over five of experience in maintaining computer systems, giving technical assistance to clients, and training clients on how to use newly installed applications. Helped set up hardware and installed software in the company. Implemented appropriate network configurations for the offices. I would troubleshoot and resolve issues with printers, faxes, scanners. Resolved issues related to network connections. Educated on how to use programs efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Advance Receivables
2021.01 - Current
- Organised and presented training for over 50 employees located across three different offices to facilitate software migrations and the deployment schedule.
- Procured and installed 100 new computers and software applications for a Windows upgrade. Educated new users on Windows applications and the Office 360 suite.
- I have reviewed, suggested, and implemented database management solutions to increase repository storage needs by 50% to meet the growing needs of the business.
- I have upgraded software and hardware inventory as required, and provided desktop support to 25 end users using TeamViewer.
- Set up and conducted monthly meetings to discuss website updates, this resulted in better data-driven decision making and faster results, which improved the site performance and accessibility of information.
- Set up wireless internet connectivity on eight hot desk workstations, as well as the wireless network access point.
- Performed hardware, software, and network troubleshooting for 35+ computers, printers, and scanners, managed the ink and toner inventory system and ordered miscellaneous office supplies as required.
Education
Associate of Arts - Liberal Arts
Kingsborough Community College
Brooklyn, NY2015-06
Skills
- Operations and IT Support
- Networking
- Troubleshooting
- Software Installation
- Network Security
- System Configuration
- IT Hardware Support
- Tools and Frameworks
- TeamViewer
- Microsoft SharePoint
- Cisco
- Microsoft Office 365
- Microsoft Windows Server
- Defect tracking software
- Wireshark
- Linux CLI
- Powershell
- Jira
- iPerf
- CLI
- Windows 11
- Microsoft O/S
- Linux O/S
- Mac O/S
- iOS
- Andriod
Certification
- Cisco Certified Support Technician (2026)
Timeline
IT Support Specialist
Advance Receivables
2021.01 - Current
Associate of Arts - Liberal Arts
Kingsborough Community College