Edward Best
Coeur D'Alene,ID
Summary
Dependable delivery professional with a proven track record in customer satisfaction and timely deliveries. Skilled in effective communication and route optimization.
Overview
7
7
years of professional experience
Work History
Uber/Delivery Driver
Uber/Doordash
Spokane, WA
10.2023 - Current
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Communicated effectively with customers to confirm order details and resolve issues promptly.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure safety standards.
- Adapted quickly to changing traffic conditions, consistently meeting delivery deadlines.
- Monitored customer feedback to identify areas for service improvement and enhance overall experience.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Postal Carrier
United State Post Service
Spokane, WA
08.2022 - 10.2023
- Delivered mail efficiently to residential and commercial routes, ensuring timely service and customer satisfaction.
- Managed daily logistics, including sorting and organizing mail for optimal delivery routes.
- Operated postal delivery vehicles safely, adhering to traffic regulations and company policies.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
Customer Service Manager
Walmart
Spokane, WA
08.2019 - 08.2022
- Led customer service team to enhance satisfaction and resolve inquiries efficiently.
- Developed training programs for staff to improve product knowledge and service quality.
- Implemented new communication protocols to streamline issue resolution processes.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
- Monitored performance metrics to ensure adherence to company standards and policies.
Education
High School Diploma -
West High School
Bakersfield, CA06-1998
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Time management skills
Timeline
Uber/Delivery Driver
Uber/Doordash
10.2023 - Current
Postal Carrier
United State Post Service
08.2022 - 10.2023
Customer Service Manager
Walmart
08.2019 - 08.2022
High School Diploma -
West High School