A dynamic background in the hospitality industry .Experience in both the back and front of house. Diplomatic and engaging, skilled at meeting the needs of diverse customers while keeping calm and maintaining professionalism. Set and maintain high standards while fostering positive relationships with guests and other employees to promote customer loyalty.
Overview
14
14
years of professional experience
Work History
Server Assistant/Food Runner/BarBack
Pepp & Dolores
Cincinnati, Ohio
12.2019 - Current
Set the tables and practice proper table maintain.
Stock and restock glasses, plates,silverware,napkins and maintain side stands.
Deliver food in a timely courteous professional manner.
Kept tables neat, cleared away dirty dishes, wiped down surfaces.
Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
Banquet Server/Bartender/Server Assistant
Hotel Covington
Covington , KY
10.2016 - 12.2019
Served food and beverage to banquet clientele in a quiet, friendly and courteous manner.
Maintained hot and cold food on the Buffet line.
Collaborated with the kitchen staff to maintain efficiency in food delivery and guest requests.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Plated food and ensured plate presentation and food quality were of highest standard.
Member of the opening team.
Warehouse Associate
Jack Casino
Cincinnati , OH
08.2014 - 10.2016
Maintained accurate and current order and shipment forms, inventory documentation and customer records.
Contributed ideas on ways to improve or optimize warehousing procedures.
Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
Organized and positioned product cases in produce warehouse and walk-in cooler.
Bartender/Shipping and Receiving Associate
Starwood Hotels & Resorts
Cincinnati/Boston MA, OH
10.2009 - 09.2014
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Operated lift and hand trucks to transfer materials to and from target areas.
Prepared shipments for postage through careful packing, sealing and labeling of materials.