Edward Cook
Manchester,MD
Summary
Dedicated and driven aspiring customer support technician with a diverse skill set cultivated through a background in computers, customer service, self-proficient sole proprietorship, and blue-collar work. With over 7 years of freelance engineering experience, adept at promptly and effectively identifying and resolving technical problems. Possesses exceptional communication skills and a keen sense of empathy for customers honed through years of experience in the customer service industry. Additionally, brings a strong work ethic, physical endurance, and entrepreneurial spirit acquired from owning and managing a successful pressure washing business, along with the practical skills and resilience gained from blue-collar work.Seeking a quota-carrying position within a SAAS company, aiming to leverage proven expertise in upselling and fostering customer relationships to surpass sales targets and drive organizational growth.
Overview
8
8
years of professional experience
Work History
Audio Engineer
Self Employed
Manchester, MD
05.2016 - Current
- Produce high-quality audio content with profound understanding of sound and the physics behind it
- Expertise in setting up and maintaining audio equipment, selecting, and positioning microphones, and ensuring that audio signals are correctly routed and recorded
- Skilled use of digital audio workstation software enables deft manipulation of audio content, applying effects and processing to achieve the desired sonic results while balancing clarity, cohesion, and technical standards such as loudness and dynamic range
- Effective communication and interpersonal skills when working with clients, artists, and other audio professionals
- Contributed to the successful completion of over 300 projects encompassing production, mixing, mastering, and overall audio content delivery, ensuring each project met stringent quality standards
- Accept direction, provide constructive feedback, and work collaboratively to ensure that audio content exceeds the desired artistic and technical standards.
Pressure Washing Entrepreneur
Self Employed
Manchester, MD
05.2023 - Current
- Established and managed a successful pressure washing business specializing in residential and commercial exterior cleaning services
- Conducted thorough pressure washing services for a variety of surfaces, including driveways, sidewalks, decks, and building exteriors
- Managed all aspects of business operations, including client communication, scheduling, invoicing, and equipment maintenance
- Developed and implemented marketing strategies resulting in a 20% increase in monthly revenue within the first year
- Ensured high levels of customer satisfaction through attentive service and quality workmanship.
Concrete Finisher
A. Heltzel & Sons Contracting
Spring Grove, PA
04.2022 - Current
- Prepare and set up job site ensuring tools, equipment, and materials are available and organized
- Remove debris and obstacles to prepare the site for construction activities
- Perform physical labor as needed, such as lifting and carrying materials, digging, and backfilling trenches, and other construction-related tasks
- Follow safety procedures and regulations to maintain a safe and secure work environment
- Assist in pouring and spreading concrete to specified depth and consistency
- Operate and maintain equipment such as power vibrators, power trowels, and hand tools to finish concrete surfaces to desired smoothness and texture
- Apply curing and sealing compounds to protect and strengthen surfaces
- Clean and maintain tools and equipment to ensure optimal performance and longevity.
Delivery Driver
Door Dash
San Diego, CA
02.2021 - 02.2022
- Deliver food orders from restaurants to customers in a timely and courteous manner
- Use navigation tools to find the most efficient route to each delivery location
- Ensure food orders are complete and correct before leaving the restaurant
- Maintain cleanliness and hygiene standards for food transport and delivery equipment
- Communicate with customers to provide updates on delivery status or address any issues or concerns
- Maintained an exceptional delivery time, with 94% of orders delivered within "early or On-time"
- Resolve any issue or complaint related to a delivery with professionalism and efficiency
- Maintain accurate records of deliveries and payments for accounting and reporting purposes.
Server
P.F. Chang's Bistro
San Diego, CA
07.2021 - 12.2021
- Take customer orders accurately, provide detailed menu information, and promptly respond to inquiries with a courteous and efficient approach
- Ensure cleanliness and orderliness maintaining a presentable dining area
- Present excellent customer service, courteous and helpful throughout the customer's dining experience
- Provide precise billing information, process payments promptly and accurately, securely handle cash and credit card payments
- Honest and transparent with customers regarding information on menu prices, availability, and other relevant information.
General Laborer
Old Line Construction, Inc
Dunkirk, MD
04.2020 - 06.2020
- Remove invasive plant species
- Collect, wrap, and load root wads for stabilizing streambanks
- Operate chainsaws and other heavy equipment to cut and remove trees and limbs
- Aid arborists and tree climbers with climbing, rigging, and cutting techniques
- Perform routine maintenance on equipment and tools, sharpen saw blades and replace worn parts
- Follow safety protocols and wear personal protective equipment (PPE) to minimize risk of injury on the job
- Communicate with operators and team members to ensure tasks are completed efficiently and professionally.
Server
Paradiso Resturante
Westminster, MD
09.2019 - 04.2020
- Take customer orders accurately, provide detailed menu information, and promptly respond to inquiries with a courteous and efficient approach
- Ensure cleanliness and orderliness maintaining a presentable dining area
- Present excellent customer service, courteous and helpful throughout the customer's dining experience
- Provide precise billing information, process payments promptly and accurately, securely handle cash and credit card payments
- Honest and transparent with customers regarding information on menu prices, availability, and other relevant information.
Education
Diploma - Recording Arts Technology
Studio West Recording Arts Studio (TRAC)
San Diego, CA01-2022
High School Diploma -
Manchester Valley High School
Manchester, MD06-2018
Skills
- Customer Retention
- Customer Acquisition
- Professional Relationships
- Product Demonstration
- Lead Generation
- Client Retention Strategies
- Sales Strategy Development
- Performance Tracking
- Experience/proficiency of a wide
variety of POS systems (Aloha, Toast
POS) - Experience providing support in Tax
and Law software including Quickbooks - Service Delivery
- Technical understanding of
application hosting and SaaS - Competitive
References
References available upon request.
Timeline
Pressure Washing Entrepreneur
Self Employed
05.2023 - Current
Concrete Finisher
A. Heltzel & Sons Contracting
04.2022 - Current
Server
P.F. Chang's Bistro
07.2021 - 12.2021
Delivery Driver
Door Dash
02.2021 - 02.2022
General Laborer
Old Line Construction, Inc
04.2020 - 06.2020
Server
Paradiso Resturante
09.2019 - 04.2020
Audio Engineer
Self Employed
05.2016 - Current
Diploma - Recording Arts Technology
Studio West Recording Arts Studio (TRAC)
High School Diploma -
Manchester Valley High School
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Hannah BreenHannah Breen
Marketing Specialist at Jason Lawn & Landscaping LLCMarketing Specialist at Jason Lawn & Landscaping LLC