Edward Corcoran
The Bronx,NY
Summary
Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in shrink control and order processing. Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
41
41
years of professional experience
Work History
Service Associate
Rite-Aid Pharmacy
05.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Unloaded, loaded and stocked merchandise.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Special Education Teacher
NYC Department Of Education
09.1984 - 09.2012
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Taught students across multiple classifications and degrees of special needs.
- Partnered with standard education teachers from across academic departments.
- Instructed students with physical and cognitive disabilities.
Education
Master Of Science - Special Education
Herbert H. Lehman College
The Bronx, NY06.1984
Bachelor Of Arts - Psychology
Herbert H. Lehman College
The Bronx, NY06.1981
Skills
- Returns and Refunds
- Till Counting
- Handling Returns
- Customer Support
- Quality Assurance
- Sales Experience
- Customer Loyalty
- Stock Replenishment
Final notes
I am eager to achieve more experience in the sales associate position. I have developed the requisite skills for this position and I look forward to further honing my skills in this area.
Further details available upon request. Thank you for your consideration.
Timeline
Service Associate
Rite-Aid Pharmacy
05.2016 - Current
Special Education Teacher
NYC Department Of Education
09.1984 - 09.2012
Master Of Science - Special Education
Herbert H. Lehman College
Bachelor Of Arts - Psychology
Herbert H. Lehman College
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