Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Daley

Mesa,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level apartment maintenance position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Wrap

Dave's Killer Bread
06.2024 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Lumper/forklift Operator

Capstone Logistics LLC.
03.2023 - 12.2023
  • Reduced turnaround times for trucks by efficiently loading and unloading cargo according to established schedules.
  • Contributed to a safe working environment by adhering to safety protocols and reporting hazards.
  • Consistently met deadlines for completing tasks related to receiving, processing, and shipping cargo, ensuring smooth warehouse operations.
  • Strengthened teamwork among crew members by actively participating in group problem-solving sessions for operational challenges.
  • Minimized product damage by carefully handling fragile items during the loading and unloading process.
  • Upheld quality standards by inspecting incoming shipments for any signs of damage or tampering before offloading them from trucks.

Stay at Home Dad

Daddy Day Care
06.2018 - 03.2023

Call Center Representative

Consumer Cellular
05.2017 - 06.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

CSR, Sales/team Lead

I Pacesetters
01.2015 - 05.2017

Welder

Minncorp
Bayport, Minnesota
02.2011 - 11.2014
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Chipped off excess weld, slag, and spatter using hand tools.

Education

Gen Education

Vines High School
Plano, TX
06.1992

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Wrap

Dave's Killer Bread
06.2024 - 11.2024

Lumper/forklift Operator

Capstone Logistics LLC.
03.2023 - 12.2023

Stay at Home Dad

Daddy Day Care
06.2018 - 03.2023

Call Center Representative

Consumer Cellular
05.2017 - 06.2018

CSR, Sales/team Lead

I Pacesetters
01.2015 - 05.2017

Welder

Minncorp
02.2011 - 11.2014

Gen Education

Vines High School

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