Edward Damiata
Milford,Massachusetts
Summary
Monitored manufacturing stations and resolved complex hardware and software issues to consistently exceed output quotas.
Overview
36
36
years of professional experience
Work History
Manufacturing Technician
Amazon Robotics
Westboro
04.2021 - 11.2025
- Monitored all manufacturing stations for operational efficiency.
- Provided essential technical support for both software and hardware systems.
- Consistently met and exceeded weekly output quotas.
- Troubleshot and resolved complex hardware and software issues.
Courier/DRIVER
Ricoh USA
Lexington
10.2016 - 04.2021
- Provided comprehensive support for incoming shipments at Shire Pharmaceutical.
- Ensured accurate sorting of packages for correct clients and timely delivery.
- Interfaced with Shire personnel to support and facilitate outbound shipments.
Information Specialist
DCU
Marlborough
04.2014 - 09.2016
- Served as a Customer Support Representative, delivering exceptional service.
- Provided call center support for a diverse range of products.
- Exceeded the customer availability level target of 95%.
- Completed a rigorous 6-week customer support training program.
- Consistently surpassed all cross-selling goals.
- Awarded a yearly bonus for two consecutive years in recognition of performance.
Senior Principal Consultant
AmeriHealth Administrators • NTTData Inc.
Boston
03.2000 - 01.2014
- Functioned as a Technical Consultant, contributing to project success.
- Actively participated in scrum meetings, ensuring agile development practices.
- Refined user requirements through detailed analysis and discussion.
- Developed comprehensive technical specifications from user requirements.
- Programmed and produced user-facing documentation.
- Interfaced effectively with the quality assurance team to ensure product quality.
Senior Principal Consultant
Hanover Insurance • NTTData Inc.
Boston
08.2000 - 02.2013
- Managed the Production Support Team as Project Manager, ensuring operational continuity.
- Achieved and maintained 99.8% system availability through proactive management.
- Streamlined the Technical Support Prioritization process, enhancing efficiency.
- Attained significant efficiencies by utilizing both local and offshore staffing models.
- Established foundational system monitoring requirements to ensure system health.
- Introduced CMM methodology to the client's IT staff, improving process maturity.
- Demonstrated expertise using the ITIL framework for effective incident resolution.
- Assumed primary responsibility for performance, stability, and tuning of DB2 and Oracle databases.
- Established accurate performance benchmarks for a server virtualization project.
- Provided detailed estimations, project planning, resource planning, and oversaw the delivery of major projects.
- Ensured all project budget requirements were met.
- Completed technical requirements and developed QA testing plans for large maintenance projects.
Senior Software Support Specialist
GEAC Enterprise Solutions
Westborough
07.1992 - 08.2000
- Led Level II Customer Support team, fostering a high-performance environment.
- Provided expert conflict resolution for challenging customer situations.
- Initiated proactive contact with client management to address concerns.
- Resolved difficult and complex technical incidents efficiently.
- Assisted in the comprehensive testing of new software releases.
Senior Programmer Analyst
BJ’s Wholesale Clubs
Natick
02.1991 - 07.1992
- Designed, coded, and tested software solutions according to client specifications.
Programmer Analyst
New England Business Service, Inc.
Groton
01.1990 - 02.1991
- Developed, coded, and tested programs to meet client specifications using Cobol and DB2.
Education
Bachelor of Science - Computer Science
Wentworth Institute of Technology
Boston06.1984
Skills
- IBM 3090
- OS JCL
- VSE JCL
- COBOL
- TSO
- VSAM
- Plexus
- Java
- 4380
- MVS/XA
- DOS/VSE
- MS-DOS
- OS/390
- TMON
- Endeavor
- PVCS
- Java Script
- WinSQL
- HTML
- MS Word
- Visio
- Websphere
- Oracle
- SQL Server
- HP QC
- MS Work
- Enterprise Systems Planning
- System Integration/Enhancement
- Sales and Marketing
- Customer Needs Analysis
- Team Building/Leadership
- Collaboration
- Communication Skills
- Cleanroom Environment and PPE
- XML
- EXCEL
- MS Project
- PowerPoint
- SharePoint
- Business Process Optimization
- Program Operations and Administration
- Organizational Growth
- Project Management
- Troubleshooting and Maintenance
- Attention to Detail
- Willingness to Learn
- Manufacturing Operations
- Science or Engineering Degree
Timeline
Manufacturing Technician
Amazon Robotics
04.2021 - 11.2025
Courier/DRIVER
Ricoh USA
10.2016 - 04.2021
Information Specialist
DCU
04.2014 - 09.2016
Senior Principal Consultant
Hanover Insurance • NTTData Inc.
08.2000 - 02.2013
Senior Principal Consultant
AmeriHealth Administrators • NTTData Inc.
03.2000 - 01.2014
Senior Software Support Specialist
GEAC Enterprise Solutions
07.1992 - 08.2000
Senior Programmer Analyst
BJ’s Wholesale Clubs
02.1991 - 07.1992
Programmer Analyst
New England Business Service, Inc.
01.1990 - 02.1991
Bachelor of Science - Computer Science
Wentworth Institute of Technology