Results-driven sales professional with a strong track record in customer relationship management and problem-solving. Proven ability to exceed sales goals while ensuring client satisfaction through attention to detail and quality assurance.
Overview
18
18
years of professional experience
Work History
Territory Sales Consultant
Kitchen Fresh Foods
Cicero, Illinois
09.2026 - Current
Delivered Kitchen Fresh Foods products along assigned delivery routes
Loaded fresh food cases onto route truck each morning
Merchandised shelves with Kitchen Fresh Foods packaged items
Effectively plan and route drivers
Analyze daily waste reports to maximize sales
Act as a floating relief driver covering Illinois and Wisconsin
DSD Route Salesman
Kitchen Fresh Foods
Cicero, Illinois
07.2022 - 05.2026
Performed daily route sales, including product delivery, merchandising, and collections.
Delivered products to customers on scheduled routes, ensuring timely service.
Consistently met or exceeded monthly sales goals set by management team.
Established strong client relationships to boost customer satisfaction.
Planned and organized routes within territory to maximize efficiency and time.
Assisted with product promotions and marketing initiatives during deliveries.
Analyzed customer needs and preferences to recommend appropriate products.
Utilized hand-held computer systems for data entry of customer orders and invoices.
Followed safety procedures while operating company vehicles or working with equipment.
Attended training sessions to learn new products and sales techniques.
Independent Courier
Courier
Chicago, Illinois
08.2018 - 07.2022
Coordinated routes to optimize delivery efficiency and reduce travel time.
Coordinated parcel delivery using strong time management skills.
Delivered packages efficiently to various locations within designated timeframes.
Communicated effectively with customers regarding delivery status and changes.
Maintained accurate logs of deliveries and pickups.
Followed all safety regulations and traffic laws during delivery operations.
Alternative Assets Consultant
The Northern Trust
Chicago, Illinois
09.2013 - 06.2015
Acted as AAS subject matter expert, leading presentations at client servicing meetings.
Led client level projects through to completion
acted as liaison for AAS and related areas, facilitating effective communication and collaboration
Created and maintained monthly quality metrics and special procedures, aligning service level directions with client expectations
Provided quarterly reports to management and client service teams for clients labeled top tier, at risk, and sensitive
Served as first point of contact and escalation point for day-to-day queries, ensuring timely resolution
Collaborated in creating service level directions
Alternative Assets Team Leader-Officer
The Northern Trust
Chicago, Illinois
06.2008 - 09.2013
Led initiatives that improved client service and operational efficiency by optimizing processes.
Mentored staff on best practices and compliance regulations in financial services.
Collaborated with cross-functional teams to streamline workflows, enhancing communication and project outcomes.
Oversaw daily operations, ensuring adherence to organizational policies and procedures.
Ensured compliance with legal and regulatory requirements in all team activities.
Demonstrated proficiency in tax cost methods, including high, lifo, and average calculations.
Supported team leaders and management in critical tasks and decision-making, contributing to effective operational strategies.